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所在平台: Udemy |
课程主页: https://www.udemy.com/course/iso-9001-quality-management-and-strategic-thinking-training/
课程评论：没有评论
课程名称：ISO 9001 质量管理与战略思维培训 概述：本课程并非对ISO 9001:2015的逐条解释，而是着重于如何将ISO 9001质量管理体系视为商业运作中的一种方式。我们将从基础的定义入手，以便为后续的学习打下良好的基础，特别是领导力在质量管理体系中的重要性。 课程内容包括七项质量管理原则，这些原则是许多商业领袖在日常管理中自然而然使用的。此外，我们将讨论ISO 2015修订版与2008版的重大变化，以及这些变化对企业的重要性。 我们还将深入探讨“过程方法”，并如何运用它来进行持续改进，包括制定战略规划、愿景、使命和战略地图，并将其与质量管理体系整合。课程中将明确区分目标与目的，以及如何通过SMART目标达成预期结果。 性能评估是课程的一个关键部分，我们将讨论如何有效测量和监控绩效，确保产品和服务符合客户需求，提高客户满意度，以及如何评估和改善质量管理体系的有效性。 此外，课程将指导如何建立关键绩效指标（KPI）并创建仪表板，以便更好地监控过程。我们还将讨论管理评审会议的重要性、非合格报告（NCR）及其在推动持续改进中的作用。 这一课程将引导学员探索新的思维方式，帮助他们在实际商业运作中应用所学知识，提升组织的整体表现。欢迎准备好迎接一段不同寻常、但充满收获的旅程！
This course is not a step by step (or clause by clause) explanation of ISO 9001:2015! At all! For such courses, please refer to other colleagues/instructors where they have a great explanation for that.In this course (in which for sure we will extract some clauses and explain from the system), we will be concentrating on how to understand ISO 9001 Quality Management System as the way you do Business. Your daily Business, Analysis and Implementation.We will start by the most needed and critical definitions (looks boring a bit but without this foundation, we cannot beat the coming beast) that will enlighten our path to the other lectures and sections.Then, we will highlight the role of leadership in the quality management system and how much leaders are in the heart of the whole process (company) and each and every process also.Later, we will be discussing the great seven Quality Management Principles that almost all business owners' uses on their daily basis and within their leadership styles without knowing the emphasis that ISO put on them.In addition to that, we will be discussing the major changes in ISO 2015 revision compared to 2008 and not to just know the difference rather than knowing its importance on the business itself.One major concept will be discussed and fully explained also is the Process approach and how this can help you to Plan, Do, Check and Act (Continually Improve) any Process (wide or sub process) that you will be working on or even designing (new process)Another critical aspects that is considered the biggest change in the new ISO 2015 version is the context of the organization, we will be demystifying it to know the importance of identifying the External & Internal issues, Interested parties plus their needs and expectations (what is the difference between a need and an expectation also), Risks and opportunities and the relation with SWOT analysis. We will be using those aspects to understand the Strategic planning process, Vision, Mission, Strategy Map, and its integration with the Quality Management System and process approach.Then we will be demystifying the difference between a GOAL and an Objective and how SMART objectives achieve the intended results. Then we will discuss the origin of objectives establishment and from where to start.Performance Evaluation will be critical to implement after all this knowledge, what to measure and monitor? When? How (methods used)?.And many other questions the organization and its process owners shall ask themselves.How to use the data perfectly so to analyze and improve the use of resources for a better output? How to be efficient rather than being effective.How to make sure your products and services are conforming to client's requirements? The degree of your customer satisfaction? The effectiveness of your QMS? If you actually got what you planned for? How your external providers are performing and how you can continually improve your QMS? Those questions shall be the basis of your interpretation of the business.We will be discussing how to establish your process KPIs (Key Performance Indicators) and release a dashboard to ease monitoring those processes. Management Review meeting importance (Inputs & Outputs needed/expected), NCRs and continually improving to reach an Analytical Mindset.Be Ready for a different, but great journey!
