|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/iso-9001-process-approach/
课程评论：没有评论
课程名称：ISO 9001流程方法 课程概述：本课程重点介绍ISO 9001标准及其流程方法。流程方法在ISO 9001的导言及整个标准中均有提及，我们将专注于这一特定方面。课程将详细讨论流程的构成，包括输入、活动和输出。在当今市场中，能够有效地为客户提供价值是至关重要的，只有通过高效的资源管理、领导力以及识别客户需求和要求，才能实现这一点。在流程层面上做到这一点是必不可少的。任何规模和行业的组织均可实施ISO 9001，组织可以将其作为通用管理系统，依据自身需求进行调整。所有组织都可以将其活动拆分为包含输入、活动和输出的流程。通过分析这些流程并采取行动进行规划、维护和改进，有助于提高客户满意度。 ISO 9001要求组织确定相关方的需求和期望，并开发出能够满足这些要求的体系。该体系由多项流程构成，必须根据不断变化的环境和趋势进行定期评估和更新。ISO 9001是一个基于风险的系统，整个管理系统的核心目的是预防不良事件的发生。因此，了解每个流程相关的风险至关重要。此外，此类评估还会发掘新机会。在分析不同流程并与相关方沟通时，您将意识到新的机会，包括创新、改善条款条件、投资新基础设施或新的培训机会。 持续改进是质量管理的基本概念，这意味着领导层或高层管理者必须定期重新评估管理系统流程。必须制定程序，让管理层评估和考量其行为的影响。这些报告将帮助管理层在未来做出更好的决策，并重新启动计划-执行-检查-行动的循环。在本课程中，您将学习如何将计划-执行-检查-行动应用于流程。
ISO 9001 and the process approach are the focus of this course. The process approach is mentioned in the introduction of ISO 9001 and throughout the standard. We're going to focus on that specific aspect of the standard. I'm going to be discussing processes in detail. A process comprises inputs, activities, and outputs. There's nothing more important in today's market than the ability to effectively deliver value to your customers. It is only possible through efficient resources management, leadership, and identifying customer needs and requirements. Being able to do this at a process level is essential. Any organization-type of any size and in any industry can implement ISO 9001. An organization can use it as a generic management system and tailor it to their needs. All organizations can break down their activities into processes with inputs, activities, and outputs. Analyzing these processes and taking actions to plan, maintain, and improve them leads to increased customer satisfaction.ISO 9001 requires organizations to determine the needs and expectations of their interested parties. They then develop a system that enables them to fulfill the requirements. The systems are made up of processes and must be regularly evaluated and updated based on changing circumstances and trends.ISO 9001 is a risk-based system. A core purpose of the entire management system is to prevent adverse events from occurring. Therefore, it's vital to understand the risks associated with each process. Furthermore, such assessments lead to the discovery of new opportunities. While analyzing different processes and communicating with interested parties, you will become aware of new opportunities. These can be opportunities for innovation, improved terms, and conditions, investments in new infrastructure, or new training opportunities.A foundational concept of quality management is continual improvement. It means that leadership or top management must reassess the management system processes at regular intervals. There have to be procedures in place for management to evaluate and assess the impacts of their actions. These reports can help them make better decisions in the future and restart the cycle of plan-do-check-act. In this course, you'll learn how to apply plan-do-check-act to processes.
