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所在平台: Udemy |
课程主页: https://www.udemy.com/course/introduction-to-telecommunications-fraud-management/
课程评论：没有评论
课程名称：电信欺诈管理入门 课程概述：电信欺诈是一种快速增长的威胁，每年给全球行业带来数十亿美元的收入损失。随着电信服务在语音、数据和移动支付领域的扩展，欺诈者利用系统漏洞、客户信任和操作弱点的手段也在不断演变。本课程为初学者、志向成为欺诈分析师的人员、电信专业人士及审计师提供了全面的电信欺诈管理入门。 课程内容包括：首先，您将了解什么是电信欺诈、其重要性以及对服务提供商、监管机构和客户的影响。接着，课程将探讨一些主要的欺诈类型，如SIM卡盒欺诈、国际收入分享欺诈（IRSF）、订阅欺诈、漫游欺诈、社会工程欺诈和内部欺诈。您还将深入了解移动支付欺诈，包括代理合谋、虚假撤销和SIM卡更换欺诈。 通过实践模块，您将学习如何利用基于规则的引擎、分析工具、关键绩效指标（KPI）和实时监控来检测欺诈。您将探讨通话记录（CDR）、计费、客户身份识别（KYC）和漫游数据如何为调查提供支持，并了解从警报到解决方案的完整欺诈案件生命周期。 此外，课程还涵盖了法规合规、道德案件处理、举报机制以及电信欺诈管理领域中的职业发展路径。课程由欺诈专家莫西斯·马莱法内教授，提供即时应用的现实知识。
Telecommunications fraud is a rapidly growing threat, costing the global industry billions in annual revenue losses. As telecom services expand across voice, data, and mobile money, so too do the methods fraudsters use to exploit system loopholes, customer trust, and operational weaknesses. This course offers a comprehensive introduction to telecommunications fraud management-designed for beginners, aspiring fraud analysts, telecom professionals, and auditors.You will begin with an overview of what telecom fraud is, why it matters, and how it impacts service providers, regulators, and customers. The course then explores key fraud types, including SIM Box fraud, International Revenue Share Fraud (IRSF), subscription fraud, roaming fraud, social engineering, and insider fraud. You'll also gain in-depth insight into mobile money fraud, such as agent collusion, fake reversals, and SIM swap fraud.Through practical modules, you'll learn how fraud is detected using rule-based engines, analytics, KPIs, and real-time monitoring. You'll explore how CDRs, billing, KYC, and roaming data contribute to investigations, and you'll follow the full fraud case lifecycle-from alert to resolution.The course also covers regulatory compliance, ethical case handling, whistleblowing, and career growth paths within telecom fraud management. Taught by fraud expert Moses Malefane, this course delivers real-world knowledge for immediate application.
