|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/introduction-to-service-management/
课程评论：没有评论
课程名称：服务管理导论 课程概述： 《服务管理导论》是一门经过认证的课程，旨在帮助学员熟悉并成为信息技术/服务管理环境中的知情成员。这门课程是为您准备国际认可的服务管理资格（如ITIL®）的第一步。它为组织和个人提供如何利用IT作为推动业务变革、转型和增长的工具的指导。课程符合ISO 20000第11部分的要求，帮助您满足ISO 20000认证的标准。此课程涵盖了初级阶段的学习，后续可根据需要升级到基础和从业者级别。 课程优势： - 管理业务风险及服务中断或失败 - 通过提供符合客户需求的高效服务，改善与客户的积极关系 - 建立成本效益高的服务需求管理系统 - 在维护稳定服务环境的同时支持业务变革 - 增强个人简历，提升未来就业前景 课程内容： - 包含2个模块，配有生动的动态图形和视频课程 - 每节课都有支持笔记和进一步阅读的参考资料 - 提供支持材料和练习以巩固学习效果 - 包含基础级样题以测试和巩固学习 - 可获得5个CPD/PDU学分 常见问题解答： 1) 参加本课程是否需要先决条件？ 虽然熟悉IT服务及服务管理会有所帮助，但并非必需。 2) 适合哪些人群？ 本课程为以下人群设计： - 需要对服务管理框架有更高层次理解的个人。 - 在采用并调整服务管理的组织内工作的IT专业人士，旨在增强服务改进计划的贡献。这包括IT专业人士、业务经理及业务流程负责人。此课程经过认证，符合CPDs/PDUs要求，并为潜在的服务管理资格做准备。 3) 学生完成本课程后能够达成什么目标？ a) 理解服务管理的实践。 b) 熟悉概念、定义、流程、职能、角色和RACI矩阵。 c) 成为IT服务管理环境中的知情成员。 d) 迈出获取服务管理资格的第一步。 e) 可获得5个类别C的PDUs或CPDs。 后续课程：服务管理基础课程
Service Management - IntroductionAccredited Course, Helps you get acquainted and become an infomed member of your IT / Service Management environment.This introduction course is a first step in preparing you for an internationally recognised qualification in Service Management such as ITIL®.It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.It is mapped in ISO 20000 Part 11. This recognizes the way that it can be used in to meet the requirements set out for ISO 20000 certification.This package covers Introduction level study, further Foundation and Practitioner levels available for upgrade as and when you wish to progress to the next level.Benefits of Method:· Manage business risk and service disruption or failure· Improve and develop positive relationships with your customers by delivering efficient services that meet their needs· Establish cost-effective systems for managing demand for your services· Support business change whilst maintaining a stable service environment.· Enhance your CV and boost future employment prospects.Introduction Level - Course Content:• 2 modules with associated engaging, motion graphic, video presented lessons• Notes to support each lesson and references to further suggested reading.• Support materials and exercises to consolidate the learning• Foundation level sample questions to test and embed the learning• Eligible for 5 CPU/PDU points.FAQs1) What are the prerequisites, if any to take the course?Familiarity with IT services and Service management is useful but not essential.2) Who should take this course?Designed for:- Individuals who require a high level appreciation of the Service Management framework and how it may be used to enhance the quality of IT service management within an organization.- IT professionals that are working within an organization that has adopted and adapted Service Management who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.This is an accredited course eligible for CPDs/PDUs and prepares you towards a potential qualification in Service Management3) What will students achieve or be able to do after taking your course?a) Appreciation of Service management as a practice.b) Awareness of concepts, definitions, processes, functions, roles and RACI Matrix.c) Help you to become informed as a member of an IT service management environmentd) First Step towards a qualification in Service Management.e) Eligible for 5 Category - C PDUs or CPDsNext Step/Course: Service Management - Foundation
