|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/influencing-employee-behaviour-using-the-abc-approach/
课程评论：没有评论
本课程名为“运用 ABC 方法影响员工行为”。 **课程概述：** 该课程介绍了一种领导者影响员工行为的基础工具——行为的“前因 (Antecedent)、行为 (Behaviour)、结果 (Consequence)”（ABC）方法。掌握此技术后，您会发现在工作、家庭和社区等各个方面都能运用它。ABC 方法是一种被广泛认可和接受的行为影响技术。 * **前因 (Antecedent)：** 指的是行为发生之前的所有触发因素，是领导者帮助员工成功的关键。这包括： * 任务的设置方式 * 设定切合实际的标准和目标 * 计划的质量 * 方向的清晰度 * 沟通的有效性，包括口头和非口头沟通（语调、肢体语言） * 工作条件 * 员工带入工作的知识、经验、态度和行为。 * **行为 (Behaviour)：** 指员工在工作期间所做的事情，包括： * 遵循商定的计划 * 与他人互动的方式 * 领导者为确保工作中的表现和行为符合要求所做的事情。 * **结果 (Consequence)：** 指的是在员工完成工作之后的处理方式，即通过反馈来强化可接受的结果并纠正不可接受的结果。“当下的结果是未来的前因”。 您团队成员的表现和行为，以及整个团队的表现，都反映了您的表现。作为领导者的有效性，取决于您的团队及其成员的成果。如果您选择不处理低于标准的员工表现（包括行为），就等于接受了该标准。“沉默即接受”。您必须运用一切技巧来优化个人和团队的成果，这既有利于您，也有利于您的团队成员。 **课程内容：** 在本课程中，您将学习应用 ABC 技术的原理。正如学习任何新技术一样，将其转化为习惯需要反复练习。 讲师 Trevor Strother 是一位国际咨询师和培训师，他教授此技术已有 20 年，并成功地在全球范围内的领导者身上看到了 ABC 方法的应用。本课程基于他观察领导者实践此技术的经验而开发，旨在为您提供有针对性的学习。 **课程主要涵盖：** * 反思为什么员工有时不按我们的期望行事。 * 行为是如何形成的，包括信念和价值观的作用。 * 详细解释 ABC 方法。 * 详细解释结果 (Consequence)。 * 如何应用 ABC 技术，包括实践练习。 **课程大纲：** 未提供。
The Antecedent, Behaviour, Consequence (ABC) approach is one of the foundation tools a leader needs to use to influence behavior. Once you have learned the technique you will find that you use it everywhere - work, home, community. It is well recognized and accepted technique for influencing behavior.The Antecedents (before) are all the triggers before the behavior - it is how leaders set their employees up to be successful. It includes;How the task is set upThe setting of realistic standards and goals setQuality of planningClarity of directionEffectiveness of communication, verbal and nonverbal (tone of voice, body language)Work conditionsThe knowledge, experiences, attitudes, and behaviors the employee brings to the job.Behavior is what the employee does during the job. It includes:Following the agreed planHow do they interact with othersWhat do you do as a leader to ensure performance and behavior are acceptable during the jobConsequences (outcomes) are what you do after the employee/s have completed the job. It is the feedback that reinforces acceptable outcomes and corrects unacceptable outcomes. Today's consequences are tomorrow's antecedents.The performance and behavior by individuals in your team, and your team more broadly, is your performance. Your effectiveness as a leader is judged by your team and its individual member's outcomes. If you choose not to address sub-standard employee performance (including behavior) then you are accepting that standard. Silence is acceptance. You must use every technique you can to optimize individual and team outcomes. This helps you and your team members.In this course, you will learn the fundamentals of how to apply the ABC technique. However, as with any new technique you learn, it takes practice for it to become your habit - the way you do things.Trevor Strother is an international consultant and trainer and has been teaching this technique in his courses for 20 years. He has seen leaders apply ABC successfully across the world. This course is developed from what he has learned from observing those leaders put this technique into practice and so you benefit from that targeted approach.Broadly, the course includes:Reflection on why personnel sometimes don't do what we want them to doHow behavior is developed, including the role of beliefs and valuesABC explainedConsequences explained in detailHow to apply the ABC technique, including a practical exercise
