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所在平台: Udemy |
课程主页: https://www.udemy.com/course/increase-sales-through-great-customer-service-skills/
课程评论：没有评论
**Coursera课程总结：通过卓越的客户服务技能提升销售额** 本门课程旨在帮助您和您的团队掌握关键的客户服务技巧，以建立客户信任、维系长期客户关系，并最终显著提升销售额。课程强调“与其不断获取新客户，不如留住老客户，利润可增长50%以上”的理念，特别适合面临客户流失挑战的组织。 **课程亮点：** * **精炼高效：** 课程内容直击要点，不含冗余的视频内容，确保学习者能快速掌握核心知识。 * **实用技能：** 涵盖提升倾听能力、优化提问技巧（快速直达问题核心）、建立与客户共情（而非同情）的实用方法，以及应对挑战客户的策略和工具。 * **丰富资源：** 提供大量可下载的工具和模板，帮助您在实践中提供卓越的客户服务。 * **成果导向：** 最终目标是帮助企业实现销售额增长和建立稳固的客户关系。 * **广泛认可：** 已被数百家组织采纳作为其客户服务培训的首选教材。 本课程是您提升客户服务水平、驱动业务增长的必备资源。
If you can retain long term customers rather than constantly replacing them with new clients, then it can increase your profit by over 50%.If this is a challenge for you then this course is a must for you and your staff. It doesn't contain hours of needless video content but everything you and your team need to know to build a trusted and sustained relationship with customers from improving your listening skills to questioning techniques that enable you to get to the heart of the issue as quickly as possible. I will show you how to build empathy (not sympathy) with your customers and provide you with tools and techniques for dealing with challenging customers.The course contains many downloadable tools and templates that you can use to support you in delivering exceptional customer service resulting in increased sales and long term relationships.STOP PRESS: This course has now been used by hundreds of organisations as their defacto customer service training tool
