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所在平台: Udemy |
课程主页: https://www.udemy.com/course/improve-your-conflict-management-skills/
课程评论：没有评论
**课程名称：** 提升你的冲突管理技能 **课程概述：** 本课程是先前《管理冲突》课程的进阶，旨在帮助学员更深入地理解冲突管理，建立更自信的应对方式，并提升相关技能。课程将聚焦于三个核心原则，探讨冲突的各种来源，介绍多种有效应对冲突的工具，强调“原则性谈判”的重要性，并探讨冲突的潜在益处。 **课程亮点：** * **深入的冲突管理知识：** 建立在基础知识之上，提供更全面的理论框架。 * **自信的应对策略：** 帮助学员克服对冲突的恐惧，以更积极的态度面对。 * **实用的应对工具：** 提供一系列可操作的技巧和方法，以应对复杂冲突情境。 * **强调“原则性谈判”：** 引导学员掌握一种更有建设性的谈判方式。 * **发掘冲突的益处：** 认识到在适当管理下，冲突可以带来成长和积极改变。 **学习价值：** 通过本课程的学习，学员将能够更有效地处理工作和生活中的冲突，提升沟通能力和解决问题的能力，从而在职业发展和个人成长中获益。培养自信的冲突管理能力，将使学员更能积极地应对生活中的挑战。
Conflict is a common feature of life, whether in the workplace or beyond. A common reaction is to back away or hide our head in the sand, even though this type of response is not helpful and may actually make the situation worse. This course has therefore been developed to help participants develop a fuller knowledge of conflict management, a more confident response to it and a higher level of skills.It follows on from Neil's earlier course, Managing Conflict, which introduced the basics. The current course builds on these foundations by establishing three key principles; exploring the range of sources of conflict; introducing a number of useful tools for responding to the challenges of situations involving conflict; highlighting the importance of ‘principled negotiation'; and considering the potential benefits of conflict.Conflict situations have the potential to be very unpleasant and stressful, but when handled skilfully and effectively, they need not be feared. Indeed, becoming highly skilled in managing conflict can be extremely helpful in a wide range of careers, businesses and wider life circumstances.Feeling more confident about managing conflict can help us to become more confident in general, better equipped to respond positively to difficult situations when they arise.
