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所在平台: Udemy |
课程主页: https://www.udemy.com/course/hr-analytics-workforce-management-using-r/
课程评论：没有评论
**课程名称:** HR分析 - 使用R进行劳动力管理 **课程概述:** 本课程旨在帮助HR专业人士和业务合作伙伴掌握劳动力管理的核心技能，通过在正确的时间为特定任务部署合适的人员，以满足客户期望和关键指标。 **主要学习内容:** * **劳动力管理基础:** 了解劳动力管理的基本概念和重要性。 * **资源管理与员工短缺:** 学习如何通过资源管理来解决员工短缺问题。 * **实际业务问题解决:** 深入分析因客服人员不足和高等待时间导致客户不满和电话流失的业务场景。 * **数据分析与洞察:** * 研究通话量数据，并分析其与员工人口统计信息的关联。 * 学习Erlang C模型及其在RStudio中的应用，以预测满足客户期望所需的每小时员工数量。 * 掌握使用“统计模型解剖学”（Anatomy of a Statistical Model）这一分步方法来解决HR业务问题的实用技能。 * 学习如何准备和探索数据以获得有意义的洞察。 * 应用特征工程技术，挖掘数据中隐藏的深度知识。 **核心能力培养:** 通过本课程，学员将能够使用R语言和统计模型，主动应对劳动力管理挑战，提高客户满意度，并做出更明智的人力资源决策。
This course revolves around finding the right people to be deployed for a given task at the right time, to ensure that the customer expectations and metrics are being met. As an HR professional or a business partner, you play an important role, which is managing the workforce. In this course:You will learn the basics of workforce management. Tackle the problem of shortage of employees by performing resource management.We will solve a business problem that involves customers getting dissatisfied with the customer care service, due to non-availability and high waiting time which leads to customers abandoning the calls.You will study the call volume data and relate with employee demographics.Learn about Erlang C and it's applications in Rstudio to predict the number of employees required on an hourly interval to meet customer expectations.Master practical skills to solve an HR business problem using a Step-by-step approach called "Anatomy of a Statistical Model".Understand how to prepare and explore the data for meaningful insights.Applying feature engineering techniques to get in-depth knowledge hidden inside the data.
