|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/how-to-turn-new-customers-into-repeat-customers/
课程评论：没有评论
课程名称：快乐客户：构建卓越的客户体验 概述：您不仅仅想要客户，您希望他们成为终身客户！在当今竞争激烈的市场中，影响潜在客户购买决策的三个因素是：产品、价格和服务。但您知道其中哪个因素最重要吗？是服务。为客户提供卓越的体验能够比产品描述或价格更能左右购买决策。客户体验不仅仅是支持，它是推动销售、营销和整体业务增长的动力。 通过创造卓越的客户体验，您将能够： - 吸引更多客户 - 留住现有客户 - 不断提升您的产品 本在线课程将教您如何创建高质量的客户体验，这种体验能够推动满意度和重复购买。您将学习到一种简单而有效的方法，来有效管理和与客户沟通。 适合谁参加？ - 客户成功经理 - 客户体验或支持专业人员 - 小企业主和管理者 发现一种简单而通用的系统，帮助您构建定制的客户体验策略。虽然这些原则是普遍适用的，但您可以根据自身独特的业务需求进行调整。 投资于您业务的未来，现在就报名，学习如何将满意的客户转变为您品牌的终身支持者。 学员反馈： “这为我提供了极好的工具，帮助我制定客户体验目标！” “这门课太棒了！感谢Rebecca的努力！我即将转岗为团队负责人，将专注于为团队建立系统，这正是我所需要的技能提升。” “课程内容非常深刻，帮助我解读了整个客户成功领域，从理解客户到提供满足其需求的服务，以推动业务增长。”
You don't just want customers: you want customers for life!In today's competitive market, three factors influence a prospect's buying decision: product, price, and service. But do you know which one reigns supreme?It's Service.A great experience for your clients will sway a buying decision more than a product description or the price.Customer experience transcends mere support-it's the driving force behind sales, marketing, and overall business growth.By creating an exceptional customer experience, you will:Attract more customersRetain existing clientsContinuously improve your productThis online course is about how to create a high quality customer experience: one that drives satisfaction and repeat business.You'll learn a straightforward yet powerful approach to managing and communicating with customers effectively.Who Should Enroll?Customer Success ManagersCustomer Experience or Support ProfessionalsSmall Business Owners and ManagersDiscover a simple yet versatile system for building a tailored customer experience strategy. While the principles are universal, you'll be able to customize them to fit your unique business needs.Invest in your business's future-enroll now and learn how to turn satisfied customers into lifelong advocates for your brand.What students are saying"This gave me amazing tools to work with to develop our customer experience goals!""This course was AMAZING! Thank you for putting this together Rebecca! I'm going to be transitioning to a team lead role (fingers crossed) where I will be focussed on setting up systems for the team and this was literally what I needed to up-skill. I had the ideas but you polished those and gave a lot more.""It was very insightful. It helped decode the entire customer success domain from understanding the customer to providing the right services to fit their requirements to grow business."
