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所在平台: Udemy |
课程主页: https://www.udemy.com/course/how-to-setup-a-new-zendesk-instance-from-scratch/
课程评论：没有评论
**课程名称：** 从零开始设置新的 Zendesk 实例 **课程简介：** 本课程将指导您完成启动 Zendesk 试用版并快速上手的所有必要步骤。学习如何注册免费试用，添加客服代表并创建支持组，设置电子邮件支持渠道，创建工单网页表单，设置业务规则（触发器和自动化），以及测试您的新 Zendesk 解决方案。完成课程后，您将能够全面利用 Zendesk，为客户提供卓越支持，同时优化团队生产力。
In this course, we'll walk you through the essential steps to kickstart your Zendesk trial and get you up and running in no time.You will learn:How to register for a free trial: We'll guide you step-by-step on how to sign up and start your journey with Zendesk, ensuring that your account is set up correctly from the start.How to add your agents and create support groups: We'll show you how to add agents to your account and organize them into support groups, ensuring that your support tickets are efficiently routed and assigned.How to set up your email support channel: Learn how to integrate your email so you can manage customer inquiries seamlessly, keeping your communication centralized and organized.How to create a ticket web form: We'll show you how to design a user-friendly ticket form to capture all the essential information from your customers, improving your support efficiency.How to set up business rules: Learn how to configure triggers and automations to streamline and customize your workflows, making your support process more efficient and responsive.How to test your new Zendesk solution: We'll guide you on how to thoroughly test your Zendesk setup, ensuring that everything works smoothly before you go live with your support team.By the end of this course, you will be equipped with the skills to fully utilize Zendesk, providing excellent support to your customers while optimizing your team's productivity.
