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所在平台: Udemy |
课程主页: https://www.udemy.com/course/how-to-manage-difficult-conversations-at-work-and-at-home/
课程评论：没有评论
Coursera 课程《如何处理工作和生活中的困难对话》 本课程旨在帮助学员掌握在工作和生活中有效管理困难对话的技巧。困难对话是生活中不可避免的一部分，通常涉及令人不快或难以启齿的话题，例如： * **失信行为：** 对方未能履行承诺。 * **期望落空：** 对方的行为不符合预期。 * **不当行为：** 对方表现出不恰当或不专业的举止。 课程指出，许多人从未学过如何妥善处理这些对话，导致它们常常演变成争吵，伤害感情，甚至破坏关系。尤其是在工作和家庭环境中，处理不当可能导致职业发展受阻、失去工作，或者严重的家庭矛盾，甚至导致关系破裂。 本课程将教授： * **理解困难对话为何容易变成争吵：** 识别导致对话升级的根源。 * **如何预防对话失控：** 学习避免冲突升级的策略。 * **为困难对话做好准备：** 掌握对话前的规划和思考方法。 * **在对话中表现出色：** 学习如何有效地进行沟通。 * **处理对话中的意外情况：** 应对对话过程中出现的问题。 * **运用必要的工具：** 获得成功的对话工具箱。 学习本课程后，学员将能够为困难对话做好充分准备，并能以积极有效的方式进行沟通，从而在获得想要结果的同时，建立或维护良好的人际关系，实现“在不争吵、不破坏关系的前提下，谈论最重要的事情”。 课程提供30天100%退款保证。
Updated May 2017Difficult conversations are a part of life. You have them. We all have them. They are the conversations you don't want to have, but that you must have. They are talking with someone about something they did or said that upset you, or something you did or said that upset them. These conversations are difficult because they're about things we find hard to talk about such as: Broken promisesViolated expectationsBad or inappropriate behaviors Think about the last difficult conversation you had. How did it go? Did it come out the way you hoped? How did it affect your relationship with the other person? If it didn't go well, didn't come out the way you hoped, or it damaged your relationship with the other person, you need this course. The problem is most of us never learned how to a manage difficult conversation well. So, when we have to have one, it often turns into an argument where people's feelings are hurt and relationships are damaged, sometimes beyond repair. In addition to being a subject that we find difficult to talk about, the stakes are often high: At work, you could damage your relationship with your coworker or your boss, which could make working there difficult or you could even lose your job.At home, you might hurt the feelings of someone you care about or they might hurt yours, and you could damage your relationship, which could lead to breaking up or getting a divorce. As you can see, handling difficult conversations well is extremely important to your success and happiness in life. But, you can learn to handle them well. In this course, you will learn how difficult conversations can turn into arguments and what to do to prevent it. By the end of this course, you will be able to: Prepare for a difficult conversation.Handle a difficult conversation well.Manage a difficult conversation when it goes wrong.Use the tools necessary to have a successful difficult conversation. In short, you will be able to prepare for and handle difficult conversations well, so you get the results you want, while building or maintaining a good relationship with the other person. Imagine. You will be able to talk about what matters most without arguing, fighting, or wrecking your relationship. So, what are you waiting for? You have a 30-day 100% guarantee, so you have nothing to lose and, everything to gain. Just, click the "Take This Course" and let's get started. I'll see you there.
