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所在平台: Udemy |
课程主页: https://www.udemy.com/course/how-to-make-and-keep-commitments/
课程评论：没有评论
课程名称：行动沟通 课程概述：本课程探讨当你的期望与他人的期望不匹配时会发生什么情况。常常导致事情没有完成、完成得不正确或延误。那么，为什么在我询问时他们会回答“是的”？课程将揭示如何制定有效的承诺，使其能够落实，并在事情没有如愿进行时，以尊重的方式督促对方履行承诺。我们将探讨如何确保事情在第一次就得到正确处理。每一次承诺的对话都是推动事情进展的关键。 课程内容包括： 1. 如何澄清双方的期望，让对方明确所承诺的内容。 2. 为什么简单的“是”回答往往没用，如何在作出承诺前逐步明确所有关键要素，避免后续的挫败感。 3. 如何引导对方解释他们将如何完成任务。 4. 当承诺未能兑现时，如何以尊重的方式追责。 5. 避免自我和他人走向失败，提高协调工作的效率并实现真正的问责制。 本课程通过真实生活中的实例、文化行为以及这些对话如何融入持续改进文化的技巧，帮助学员提高沟通能力。课程中包含了真实场景的角色扮演，帮助学员更好地理解这一宝贵的过程。学员将在约45分钟的课程中实践并学习如何在承诺对话中融入每个要素。
What happens when your expectation does not match the other person's expectation?Things don't get done, done wrong, or late. But wait, I asked and they said YES. So what happened? DISCOVER HOW TO MAKE EFFECTIVE COMMITMENTS - THAT CAN BE KEPT - AND HOW TO HOLD PEOPLE ACCOUNTABLE -WITH RESPECT- WHEN THINGS DON'T WORK OUT. Let's start getting things done right, the first time.Things get done one Commitment Conversation at a time. Learn what expectations need to be clear up front, so the other person knows what they are committing to. Why getting a YES answer is often a bad thing. Step by step - what to cover, before a commitment is made so you can avoid getting frustrated.What are the key elements most people skip over- that cause problems later. How to get the other person to explain HOW they are going to do the task.How to hold someone accountable with RESPECT when a commitment is not met.Stop setting yourself (and others) up for failure. Improve how things get done when the work requires you to coordinate with with other people, and drive true accountability.Instructor includes tips from real life situations, cultural behaviors and how these conversations fit into a continuous improvement culture.Real life role plays are included in the course to help you see this valuable process in action!Practice and learn to include each element in your Commitment Conversations. The total running time is approximately 45 minutes.
