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所在平台: Udemy |
课程主页: https://www.udemy.com/course/how-to-design-kpis-in-crisis-times-formulation-phase-1/
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课程名称：危机时期的KPI设计 课程概述： 无论您的企业是大是小，工作负载是高是低，我们都需要为新的挑战做好准备。在本课程中，您将学习如何保持员工、客户和供应商的满意度，并在其他企业遭受困难时生存下来。通过学习如何建立一个新的KPI系统，以适应内部和外部业务需求，课程分为三个主要阶段： 1. 制定（本课程） 2. 实施（第二阶段） 3. 评估（第三阶段） 完成本课程后，您将能够根据新的业务需求和市场挑战，设定适合的纠正和预防措施。 在三个阶段中，我们将讨论的主题包括： - 什么是KPI？ - KPI对企业的好处？ - 各业务职能的KPI示例 - 如何设定KPI - 实践环节 - 为什么在危机时期重新定义业务KPI？ - 从战略角度进行环境扫描 - 回顾和评估业务目标 - 重新设计组织结构图，为什么以及如何进行？ - 审查业务流程、工作流程和标准操作程序（SOP） - 基于新市场要求对关键职位进行工作分析 - 根据新标准制定新的KPI - 通过KPI系统添加预防性措施 - KPI与企业社会责任（CSR） - KPI与关键成功因素（CSF） - 如何实施新变化 - 实施中的挑战及应对措施 - 为什么要评估业务绩效？ - 评价工具（MBO、OKR和BSC） 所有企业都在经历困难（事实）。 版权声明： 仪表板图片来自(datapine)，视频、图标和图片来自以下资源： - pixabay - pexels - unsplash - stocksnap
It doesn't matter whether your business is small or big, your workload is high or low. All we need to do is to be ready for new challenges.In this course, you will learn how to keep your employees, customers, and vendors also satisfied and survive while other businesses are suffering.All previous objectives will be achieved after knowing how to set a new KPIs system that applies internal and external business needs in three main phases:1. Formulation (This Course)2. Implementation (Phase 2)3. Evaluation (Phase 3)After completing this course, you will be able to set suitable corrective and preventive actions depending on new business needs and new market challenges.Topics that we will be discussed during the 3 phases:What is KPI?What are KPIs' benefits for businesses?Examples of KPIs for each business functionHow to set KPIs - Practical sessionWhy should we re-defining business KPIs in crisis times?Environmental Scanning from a strategic perspectiveReview and evaluate business objectivesRedesign organization chart, why, and how?Review business processes, workflows, and SOPsConduct a job analysis for critical positions based on new market requirementsDevelop new KPIs based on the new criteriaAdd preventive actions through the KPI systemKPIs and CSRKPIs and CSFHow to implement new changesImplementation challenges, and how to deal with themWhy should we evaluate business performance?Evaluation tools (MBO, OKR, and BSC)All businesses are suffering (Fact)Copyrights acknowledgment:Pictures of dashboards are from (datapine)Videos, Icons, and Pictures are from the below resources:- pixabay- pexels- unsplash- stocksnap
