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所在平台: Udemy |
课程主页: https://www.udemy.com/course/how-to-actively-engage-your-customers/
课程评论：没有评论
课程名称：客户成功：如何积极参与客户互动 课程概述：客户参与不仅仅是拥有一个呼叫中心或处理投诉，更是深入理解客户的情感需求。要帮助客户克服日常生活中的痛点，您需要学会站在他们的角度思考。聪明的企业意识到，在当今社交时代，客户参与需要建立情感联系。在本课程中，您将学习以下内容： - 客户参与价值链如何推动盈利增长 - 隔离您与客户的七道墙壁 - 三个简单的词将改变您对客户的看法和行动方式 - 著名歌手保罗·西蒙如何学习倾听 - 世界最大的消费品公司如何全新方式倾听客户 - 克利夫兰诊所是如何通过同理心改革医疗保健的 - 威斯汀酒店如何通过精准的参与创造新的市场细分 - 梅赛德斯-奔驰如何在客户满意度上跃居汽车行业前列 每位成功完成本课程的学生都将获得关于客户的新知识，这些知识能够转变您的公司和职业发展。
Customer engagement is much more than having a call center or handling a complaint. It's about understanding people at a deeper, emotional level. You must learn to walk in their shoes to help them overcome the pain points they face in their everyday lives. Smart companies realize that in today's social era, customer engagement requires emotional connection. In this course you will learn how: · The Customer Engagement Value Chain drives profitable business growth • About the Seven Walls that separate you from your customers • Three simple words will change how you think about and act towards customers • Award winning singer songwriter Paul Simon learned how to listen like never before • The world's largest consumer products company started listening to their customers in an entirely new way • The Cleveland Clinic used empathy to revolutionize health care • Westin Hotels succeeded in a creating new segment through targeted engagement • Mercedes-Benz's leapt to the top of the automotive pack in customer satisfaction Every student who successfully completes this course will be equipped with new knowledge about your customers that can transform your company and your career.
