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所在平台: Udemy |
课程主页: https://www.udemy.com/course/hotel-management-strategic-operations/
课程评论：没有评论
课程名称：酒店管理战略运营 课程概述：酒店行业竞争激烈，现代酒店运营涵盖日常运作，包括客房清洁、维护、餐饮和前台服务，以及预订和员工管理，确保客户体验的每一个环节从预订到入住再到退房都能得到妥善照顾。最终目标是满足客户需求，以促使回头客的产生。在管理方面，与酒店员工建立良好的关系至关重要。自下而上的沟通在任何企业中都是必不可少的。当管理层善待员工时，员工的表现会更好，从而更好地服务客户。此外，与强大且可靠的供应商建立联系对酒店行业至关重要，这有助于避免不必要的短缺，损害企业声誉。所有优秀酒店都非常重视财务管理，因为不当的财务处理往往是导致酒店管理不善的原因。酒店业主应雇佣能够胜任财务工作的人员。如今，科技改变了酒店业务的形态，因此酒店管理者应及时采用最新技术，以提高服务客户的表现和效率。
There is strong competition in the hotel industry. Modern hotel operations covers day to day hotel operations such as housekeeping, maintenance, catering, and front desk duties to booking and employee management, to ensure that every stages of the customer experience is properly taken care of from booking to check-in and check-out. The ultimate goal is to satisfy the customer for repeat business. In management building good relationship with hotel staff is very important. Communication from the bottom up is essential in any business. When your employees are well taken care of by management they perform better and treat customers very well too. Dealing with strong and credible suppliers is key in the hotel industry because it helps to avoid unnecessary shortage that can harm the reputation of the business.All the best hotels l know are very careful about their financial management because poor handling of finances mostly are some of the causes of bad hotel management. Hotel owners should employ a competent persons to handle the company finances. Currently technology has change the shape of the hotel business, its always advisable for hotel management to use the current technologies that give best performance and delivery of service to clients.
