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所在平台: Udemy |
课程主页: https://www.udemy.com/course/hospitality-masterclass-luxury-concierge-training/
课程评论：没有评论
《The Complete Concierge MasterClass》课程由拥有丰富经验的奢华酒店礼宾师 Santi Roggio 主讲。Roggio 是位于陶尔米纳（Belmond 旗下）的超奢华 Grand Hotel Timeo 的总礼宾司，也是西西里金钥匙协会的会长。 本课程旨在教授学员如何提升宾客体验和促进销售。课程内容涵盖： * **预见并满足宾客需求：** 学习如何主动预测并实现宾客的期望。 * **化挑战为机遇：** 掌握将遇到的困难转化为提升服务品质的契机。 * **创造专属体验：** 学习如何打造个性化、令人难忘的宾客体验。 * **业内人士的秘诀：** 分享来自多年专业服务的深入见解和策略。 * **金钥匙的力量：** 了解如何运用“Les Clefs d'Or”的资源和理念。 * **个性化服务的艺术：** 精通如何提供高度定制化的服务。 无论是希望提升技能的资深礼宾师，还是渴望提高宾客满意度和业绩的酒店从业者，本课程都将提供宝贵的知识和技巧，帮助您在激烈的酒店行业中脱颖而出。
Join us as we delve into the world of luxury concierge with Santi Roggio, the Head Concierge of the Ultra Luxury Grand Hotel Timeo in Taormina, a Belmond Hotel, and President of the Golden Keys of Sicily. With his wealth of experience and expertise, Santi is not just a concierge; he's a maestro of memorable moments.In our exclusive luxury concierge course, you'll unlock the secrets to elevating guest experiences and boosting sales. Discover the art of anticipating and fulfilling guest needs, transforming challenges into opportunities, and creating bespoke experiences that leave a lasting impression.Learn from the best in the business as Santi reveals insider tips and strategies garnered from years of dedicated service. From leveraging the power of Les Clefs d'Or to mastering the art of personalized service, you'll gain invaluable insights that will set you apart in the competitive world of hospitality.Whether you're a seasoned concierge looking to refine your skills or a hospitality professional eager to enhance guest satisfaction and drive revenue, this course is your ticket to success. Join us on a journey of discovery and excellence with Santi Roggio as your expert guide. Enroll now and elevate your hospitality game to new heights.
