|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/hospitality-masterclass-luxury-bartending/
课程评论：没有评论
**课程名称：** 酒店业大师班：奢华酒吧服务 **课程概要：** 本大师班并非专注于鸡尾酒制作，而是带您深入酒吧世界，学习如何在奢华环境中工作和表现。您将掌握沟通技巧，学会如何应对难缠的客人，以及如何在吧台后展现专业风范。课程内容涵盖五星级奢华酒店的标准操作流程，如何处理并从中吸取教训的客人投诉，以及如何为客人创造卓越体验等。 **讲师介绍：** * **Luigi Gallo：** Belmond Hotel Caruso（意大利阿马尔菲海岸）的酒吧经理。Luigi曾服务于J.K. Place Capri、佛罗伦萨四季酒店、伦敦45 Park Lane by Dorchester Collection、伦敦Baglioni酒店、伦敦Claridge's酒店、希腊Porto Zante Villas and Spa以及西班牙Jumeirah酒店等全球最负盛名的酒店。 * **Francesco Orefici：** 伦敦市中心一家专属私人会员俱乐部The Lansdowne Club的总经理。Francesco曾在Lanesborough酒店、私人会员俱乐部Fifty、Langham酒店、The Artesian Bar、伦敦丽兹酒店以及伦敦45 Park Lane by Dorchester Collection等顶级奢华酒吧积累了丰富的经验。
This Masterclass is not about cocktails, this masterclass is a journey into the bar world, it's about learning how to work and behave in a luxury environment, it's about mastering your communication skills, knowing how to deal with difficult guests, being able to look and behave professional behind the bar. You will learn about the Standard Operating Procedures in a 5 Star Luxury Hotel, how to handle complaints and learn from them, how to create a great experience for your guests and much more…THE INSTRUCTORSLuigi Gallo is the Bar Manager of the Belmond Hotel Caruso, situated in the famous Amalfi Coast in Italy. Luigi worked for the most prestigious hotel in the world like the J.K. Place in Capri, Four Seasons Hotel in Florence, 45 Park Lane by Dorchester Collection in London, Baglioni Hotel London, Claridge's Hotel London, Porto Zante Villas and Spa in Greece and for Jumeirah Hotels in Spain. Francesco Orefici is the General Manager of The Lansdowne Club, an exclusive private members club in the heart of London. Francesco experienced the most luxurious bars working in Lanesborough Hotel, Private Members Club Fifty, Langham Hotel, The Artesian Bar, The Ritz Hotel London and 45 Park Lane by Dorchester Collection in London.
