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所在平台: Udemy |
课程主页: https://www.udemy.com/course/hospitality-cleaning-room/
课程评论：没有评论
**课程名称：** 酒店清洁 - 如何清洁酒店房间 **课程概述：** 本课程是“清洁大师课程”的一部分，旨在教授学员如何正确清洁房间，以获得更高的在线旅游平台（OTA）评分。课程强调，遵循循序渐进的清洁流程，可以有效避免客人对房间清洁度的投诉。 课程指出，房间的清洁度是住宿业最重要的方面之一，必须做到完美。客人不希望在床铺、浴室或房间任何地方发现前一位客人的头发，也不希望看到不属于自己房间的物品。 通过本课程，学员将学会如何让客人一入住就感到舒适，如何让他们更愿意延长入住时间，如何在客人退房后获得赞扬，以及如何自信地将房间钥匙交给客人，确保一切都已为他们准备就绪。 讲师分享了自己早期生意中因清洁问题收到客人投诉的经历，并强调了正确清洁的重要性。通过掌握课程教授的完美清洁方法，学员可以避免此类投诉，并通过提供一个无可挑剔的住宿环境来提升自信心。 此外，课程还将揭示一种能节省大量清洁洗涤剂成本的“秘密配方”，该配方是讲师多年经营的经验总结，能帮助提供干净整洁的房间。 **核心要点：** * **提高OTA评分：** 学习专业的清洁技巧，以获得更高的在线评价。 * **杜绝客人投诉：** 掌握标准化的清洁流程，确保客人不会因清洁问题提出投诉。 * **提升客人体验：** 创造一个让客人感到舒适、满意的入住环境。 * **建立职业自信：** 通过提供高标准清洁服务，增强自信心。 * **节省清洁成本：** 学习经济实惠的清洁洗涤剂配方。 **适用人群：** * 酒店从业人员 * 民宿经营者 * 对清洁行业感兴趣的人士
In the Cleaning Mastery Course, you learn how to clean a room the right way to receive great OTA ratings. If you follow the step by step process no guest can ever complain about your cleanliness. The cleanliness is one if not the most important aspect that has to be perfect in an accommodation business. It is crucial that the guests do not find hair of previous guests on the bed, in the bathroom or anywhere else in the room at all. Just imagine yourself staying in a hotel and you find various objects that do not belong in your assigned room at all. Thus, I show you in this course how you make your guests feel comfortable right away. How your guests want to stay longer than planned, how your guests will praise you after their stay and how you can hand over the room key with certainty that everything is well prepared for the guest. Let me tell you by experience: It is awful to receive complains of guests saying that the room is not clean. (that happened at the beginning of my business) You can avoid these complains by cleaning the room the perfect way. You will feel more confident by providing your guests your room knowing that everything that could be complained about is taken care of. Besides, I reveal our secret sauce that definitely saves you a lot of money in regard to your cleaning detergents. After so many years in this business, I know that this mixture is what it takes to provide clean and neat rooms. Enjoy!
