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所在平台: Udemy |
课程主页: https://www.udemy.com/course/hospitality-and-service-hotel-introduction/
课程评论：没有评论
课程名称：酒店管理：酒店与服务 课程概述： 每天都有数百万人因各种原因外出旅行，他们来自不同的地方，拥有不同的经验与期望。在当今几乎每个行业中，能够满足客户的需求，或者让客户感到“家外之家”是一项重要的能力，尤其是在酒店和旅游业。随着游客数量的不断增加，市场迫切需要新一代的合格专业人才来从事住宿、餐饮、旅行和活动等领域的工作。专家指出，全球每十个人中就有一人从事酒店业，这使其成为世界上增长最快的行业之一。高素质并积极参与工作的员工在各行各业中都至关重要，但在以客户服务为驱动的酒店行业中尤为突出。员工的不专业行为可能导致客户流失，这在竞争激烈的环境中会产生负面影响；相反，优秀的员工将帮助企业取得成功。 如果你对这一课程感兴趣，可能会考虑在酒店行业一试身手。请注意，任何课程都无法保证你完成后会成为高水平的专业人士，但它可以帮助你在就业市场上更具竞争力。成为一名专业人士是一个持续改进的过程，优秀员工的成长来源于多方面（工作、经验、教育、培训、沟通等）。本课程将帮助你了解酒店行业的主要工作内容及其特性，使你能够与酒店专业人士进行有效沟通，并在求职时更具自信。 课程结构： 第一单元主要致力于沟通技巧 - 如何与客人及同事互动和回应客人的需求；第二单元专注于酒店工作 - 其结构与部门，员工的要求；第三单元讨论食品与饮料 - 服务、布置与礼仪。
Every day millions of people have to be on the road for different reasons. They come from different places, with different experience and expectations. The ability to help someone, meet their needs, or simply make them feel «home away from home» is an important element of almost every business today, especially in hospitality and tourism. As the number of tourists is constantly growing, there is a need for new qualified specialists to work in accommodation, catering, travel, event sections. As experts point out, in the world 1 in 10 people work in hospitality industry, that makes it one of the world's fastest growing industries.Qualified and involved in the work employees are very important in all industries, but the hospitality industry in particular. As this sphere is customer-service driven, all the employees who work with guests are the face, reputation and brand ambassadors of the company. Unprofessional behavior of the staff can result in the loss of clients that certainly has a negative effect in a highly competitive environment. And in contrast, a good worker will help the business succeed.If you you are interested in this course, you might decide to try your hand at hospitality. Please note: no courses can promise you that after the completion of the education you will become a high-level professional, but you can be more competitive and advanced in employment. Becoming a professional is a continuous improvement process that good employees got from different sources (work, experience, education, trainings, communication and so on). This course will help you to get to know the main aspects of work in hotel sphere, its specifics; you will be able to speak the same language with hospitality professionals and be more confident when get a job.Course structure:Unit 1 is dedicated mainly to communication skills - how to interact with guests and colleagues; how to respond to guest's needs;Unit 2 focuses on hotel work - its structure and departments; what are the requirements for the staff;Unit 3 is about food and beverage - service, setting and etiquette.
