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所在平台: Udemy |
课程主页: https://www.udemy.com/course/hospital-to-hospitality/
课程评论：没有评论
**从医院到热情好客：提升医疗服务体验的终极指南** 本课程“从医院到热情好客”旨在帮助您打造世界一流的医院服务环境。课程将引导您掌握在医疗机构中提供卓越客户服务的秘诀，从而直接提升患者满意度，进而促进医院的盈利能力和声誉。 **课程亮点：** * **内容丰富：** 包含8个教学视频和8个随堂测验，总视频时长超过60分钟。 * **精炼易懂：** 视频时长短小，每个视频后都有选择题（MCQ）巩固学习。 * **实用性强：** 课程着重于实际应用，提供直接可行的策略，并辅以医疗业的真实案例。 * **全面覆盖：** 学习内容涵盖了从医疗行业服务变革到同理心、沟通技巧（包括肢体语言和语音）、倾听技巧，再到自信沟通的原则和技巧等八大核心主题。 * **广泛适用：** 无论您是在医疗机构工作的医生、护士、接待人员、保险专员、运输人员、药剂师，还是公司HR专业人士，亦或是希望提升个人沟通和人际交往能力的个人，本课程都能为您带来巨大的价值。 **学习建议：** 本课程的学习方法简单有效：先观看教学视频并做好笔记，然后完成与视频内容相关的选择题测验，以检验和巩固所学知识。 **通过本课程，您将能够：** * 理解在快速变化的医疗环境中，提供额外服务的必要性。 * 掌握管理患者期望的有效方法。 * 培养同理心，更好地理解患者需求。 * 提升倾听和沟通技巧，建立更顺畅的医患关系。 * 学会自信而恰当地表达自己，解决实际问题。 **让您的医院不再只是提供医疗服务，更是充满热情和关怀的“好客”之所！**
Do you wish to create world class service environment in your hospital?This course is the key to taking a hospital on the path of hospitality.Better Patient/Customer care directly impacts the satisfactionThus, it`s linked to the profitability and reputation of all hospitals. Course consists of 8 videos & 8 quizzes It will take you through a process of mastering customer service in HOSPITALS.Course Language is EnglishThe videos have been kept small in size and each video is followed by MCQ`s.There is over 60 minutes of video content distributed into 8 videos.Following topics are covered in the course video and the assessments:1)Your role in changing times- Complexity in Healthcare demands extra service2)Patient Expectations3)Empathy4)Listening Skills5)Communication skills- Body Language and Voice6)Communication Tips7)Assertive Communication8)Rules of AssertivenessDirect examples from healthcare have been used to explain the strategies. The course could be used by individuals for self developmentHR professionals could easily use the course to train their teams.Doctors, Nurses, Reception, Insurance(TPA), Transport, Pharmacists....all could benefit from this course. The learning could easily be used in personal life too, ensuring better personality.The correct approach to go through the course-Watch the course video and take down notes. Go through the MCQ`s based upon the learning.
