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所在平台: Udemy |
课程主页: https://www.udemy.com/course/helpdesk/
课程评论：没有评论
课程名称：Helpdesk 课程概述： 本课程深入探讨客户服务中最受欢迎的资源——Helpdesk。Helpdesk 是一种信息和支持资源，专门解决计算机或类似产品的相关问题。企业通常通过免费电话、网站和/或电子邮件为客户提供Helpdesk支持。此外，还有专门为公司内部员工提供同类帮助的内部Helpdesk。一些学校也开设课程，教授与Helpdesk相似的任务。 本课程将首先讨论Helpdesk的定义，并介绍其目标和职能。后续模块将区分客户服务与产品支持、技术支持与客户支持，以及不同类型的客户关系管理。
Explore the most popular customer service resource known as Help Desk. A Help Desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide Help Desk support to their customers via a toll-free number, Web site and/or e-mail. There are also in-house Help Desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a Help Desk. This course will begin with discussions on defining and presenting the objectives and functions of the Help Desk. The succeeding modules will differentiate Customer Service and Product Support, Technical and Customer Support, and the different types of Customer Relationship Management.
