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所在平台: Udemy |
课程主页: https://www.udemy.com/course/help-desk-tier-2-practical-training-50-trouble-tickets/
课程评论：没有评论
**课程名称：** 帮助台二级实战培训（50个问题处理） **课程概述：** 本课程是一项实战培训视频，涵盖了来自真实用户、通过真实 Jira 工单系统提交的 50 个帮助台问题。课程内容旨在通过讲解和系统操作演示，为每个问题提供多种可能的解决方案。虽然不强制要求，但具备入门级经验会更有帮助。即便没有经验，也可以从课程中获得大量知识，但由于课程节奏较快，建议具备基础的计算机操作和工作知识。 本课程直接聚焦于工单系统的操作和故障排除，没有关于帮助台的理论介绍，因为讲师认为这会浪费时间。课程强调提供立即见效的实操性知识，以帮助学员取得成功。课程内容也包含人际交往技巧，这是帮助台工作的重要组成部分。 在 IT 行业，帮助台工作是开启成功且有回报的职业生涯的基石。在帮助台工作满六个月的经验，通常足以获得晋升。因此，成为一名优秀的帮助台代表对于快速发展职业生涯至关重要。讲师的视频内容基于真实经验，是学习帮助台工作的绝佳起点。 **教学重点：** * 真实 Jira 工单系统中的 50 个问题处理 * 为每个问题提供多种解决方案 * 实操演示和系统导航 * 强调人际交往技巧的重要性 * 帮助学员快速掌握帮助台工作所需的实操知识，为 IT 职业生涯打下基础
This is a Practical Training video; meaning that all 50 tickets are from real people using a real (Jira) ticketing system. These lectures are designed to provide multiple possible solutions to each trouble ticket. This is done by verbal explanations and system navigation. It is recommended but not required to have entry level experience when taking this course. People without experience can learn a lot from this course; but basic and working knowledge of computers is highly recommended because of the course pace.Make no mistake, this course is directly taking you to the ticket system training and troubleshooting. There is no presentation on Help Desk because in my opinion they are waste of time. You need immediate and real knowledge to be successful. Yes, I teach Help Desk in my courses but I also teach people interaction; this is super important and a huge part of the job.Working Help Desk is the first stepping stone to successful and profitable career in IT. After you work Help Desk, as little as six months experience is enough for you to get promoted. This is why it's super important to be the best Help Desk representative in order to sky rocket your career. My videos are are the best starting point because everything I instruct is based of real experience.
