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所在平台: Udemy |
课程主页: https://www.udemy.com/course/help-desk-technician/
课程评论：没有评论
课程名称：帮助台技术员 课程概述：本课程旨在帮助希望成为帮助台技术员的个人，提供所需的知识和技能概述，而不专注于任何特定的技术供应商或平台。帮助台技术员通常具备高级帮助台技术员所需的技能扩展，该高级技术员可能负责第二线支持以及执行专业维护活动。课程假设参与者已经具备一些相关的技术知识，这些知识将在帮助台角色中得到应用。课程的重点是提供帮助台支持服务时的重要高层次实践，包括客户服务、IT服务管理和将要执行的技术活动。
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform. A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities. This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
