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所在平台: Udemy |
课程主页: https://www.udemy.com/course/help-desk-manager/
课程评论：没有评论
课程名称：帮助台管理者 概述：此课程旨在帮助希望成为帮助台管理者的个人，提供所需的典型知识和技能概览，而不专注于任何特定的技术供应商或平台。课程假设学习者已经具备一些技术知识，这些知识将在帮助台岗位上得到应用。课程重点在于提供高层次的实践，特别是在提供帮助台支持服务时重要的方面，包括客户服务、IT服务管理以及相关的技术活动。
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform. This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
