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所在平台: Udemy |
课程主页: https://www.udemy.com/course/help-desk/
课程评论：没有评论
课程名称：IT帮助台专业人员 概述：想要在IT领域开启你的职业生涯吗？想要从坚实的基础开始构建你的IT职业路径吗？那么你来对地方了！成为IT专家必须从基础开始，掌握计算机及其相关知识，包括电脑的工作原理、如何在机器上安装Windows等操作系统、如何管理设备以及故障排除等。此外，你还需要了解网络用户管理，包括通过Active Directory管理用户账户权限、密码和访问。 本课程将涵盖打印机、网络及其他重要主题，确保提供的信息和案例能够最大化你的学习体验，让你在帮助台职位的面试中更加自信。我们的讲师团队在该领域的经验总计超过15年，因此你所获得的将是实践性的知识而非理论。 课程结构从基础知识开始，首先讲解如何在机器上安装Windows 10，并为用户准备设备。第二部分涉及网络，我们将讨论DHCP和DNS，故障排除一些网络相关问题，并掌握在CMD中最有用的命令。接下来，我们将讨论硬件，主要是打印机，包括类型、术语、驱动程序安装及基本故障排除。第四部分将快速讲解Active Directory，如何管理用户及其文件夹权限设置。随后，我们将介绍两个有助于提高工作效率的工具和网站。最后一部分再次探讨硬件，重点是PC的内部构造、工作原理及故障排除基础知识，同时讨论硬件升级。 课程内容中超过90%为实践演示，我们强烈建议你拥有一台测试用电脑，以便应用和练习所学内容。准备好进入这个世界了吗？想要找到下一个IT工作吗？现在就报名前往这个课程，让我们开始这段旅程吧！
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want to become an IT specialist, you have to start from the basics, you need to master computers & everything related to that, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and of course troubleshooting all that, that's from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory. These are part of the stuff that we will discuss here in our course, we will discuss printers, networks, and some other important stuff, where we will guarantee that the information & examples provided here will maximize your learning experience to the max., so in the next time you are in an interview for a help desk position, you will be more confident about your technical background as you will have a solid understanding from applying what you will learn here. The instructors' experiences sum up to more than 15 years in total in this field, so you will not get theoretical information, but a practical one! We structured the course from the most basic knowledge required, Installing, and see how we can install Windows on a machine, as most operating systems follow the same steps, we will use Windows 10 as a standard, and once we complete installation, we will prepare the machine for the user. The second section talks about networking, we will discuss DHCP & DNS, troubleshoot some network related issues, and master the most useful & needed commands in CMD that help you troubleshoot connectivity problems. After that, we will move to discuss hardware, and mainly printers; types, terminologies, drivers' installation, and of course basic troubleshooting to see how you can solve some problems when they occur. The forth section will be a quick but very important one, which covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users. Next, we will see two tools and two websites that will help you a lot in doing some tasks faster, easier, and more professionally The last section will be about hardware as well, the first hardware section was about printers, and this one will be about PC, we will we will uncover the PC from inside and see how it works, what parts are there, some troubleshooting basics that you must know, and we will also talk about hardware upgrade. As more than 90% of the course contents are practical demonstration, and in order to maximize your learning experience outcomes, we highly encourage you to have a test PC in order to apply and practice everything we will see here. Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let's begin the journey.
