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所在平台: Udemy |
课程主页: https://www.udemy.com/course/handling-servicing-customers-for-retention-growth/
课程评论：没有评论
课程名称：客户维护与增长的处理与服务 课程概述：在瞬息万变的商业环境中，管理者需要能够有效地应对各种细微差别，通过专业管理提升客户服务。许多客户服务的原则看似常识，但实际上并不常见。本课程并不教授复杂的系统来推动客户服务体验，而是采取一种简单的方法，专注于管理者需要领会并推广的基础知识。因此，该课程强调外部及内部客户的导向和管理。 通过本课程，学员将能够认识到客户管理在现代竞争市场中的重要性，学习、设计并实践工具来改善客户体验。我们的系列课程帮助管理者在复杂的商业环境中发展管理能力，尤其是在不确定或模糊环境中做出决策的艺术，打破职能界限，培养更具包容性的态度，整合跨职能目标以创造全局对组织有益的创新解决方案，并构建全球业务。我们的课程被证明是有效的工作坊，帮助许多高管解决专业管理中的基本问题。参与者对此课程以其简单直接的内容表示赞赏，这些信息在课程结束后几个月仍能被记住。
In an ever changing business environment it is important that managers are geared to handle the nuances through effective professional management.Much of customer service is common sense - that unfortunately is not always so common.This program doesn't teach complicated systems to help drive the customer service experience. On the contrary, this is a simple approach that focuses on the basics that managers need to imbibe and drive across their teams. So, it focuses on External as well as Internal Customer orientation / Management.This program will enable participants to appreciate importance of Customer Management in modern competitive market and learn, design and practice tools to improvise customer experience.Our series of programs have helped managers to develop the ability to manage complex business situations, especially the art of making decisions in uncertain or ambiguous environments, break away from functional focus and develop a more inclusive attitude, integrate cross-functional objectives to generate innovative solutions that benefit the organization as a whole, and build a global business, general management programs for youOur programs are the proven workshops that have helped many executives in overcoming some of their fundamental concerns of professional management. Participants have appreciated the simplicity and the directness of the program in effectively conveying the message that can be recollected months after the program
