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所在平台: Udemy |
课程主页: https://www.udemy.com/course/handling-customers/
课程评论：没有评论
课程名称：如何处理愤怒的顾客 课程概述： 本课程专为需要与客户、患者、客户或任何“人”打交道的人士设计。如果您在工作中遇到过难缠的顾客，您会发现传统的空洞道歉和虚假微笑收效甚微。Amas（课程讲师）将提供真实有效的工具，帮助您在任何行业中都能有效地应对难缠的顾客。甚至，您会发现在与同事、上级和家人沟通时，这些工具同样有效。 在本课程中，您将学习： * 如何运用积极的语境进行沟通。 * 何时以及如何成为顾客的倡导者。 * “锚定效应”的魔力：在服务业中运用销售技巧。 * 能够提供“六星级服务”的五个关键步骤。 * 如何巧妙运用闲聊来帮助处理困难局面。 如果您曾为如何处理愤怒的顾客而苦恼，厌倦了被老板要求“多微笑、大声笑、不断说对不起”，那么本课程正是为您量身定制。事实是，顾客并不在意你的笑容，但这些工具确实有效！
If you work with customers, patients, clients or let's say human beings, you know that sometimes they can be difficult. We have all heard the term 'soft skills' and we all know that the empty apologies and ear to ear fake smiles do little to appease an upset customer. Amas provides real world tools that help you to effectively deal with difficult customers, no matter the industry. As a matter of fact, you may find the tools effective when communicating with peers, co-workers, management, and even family. You will learn the following:How to use positive framing When it is appropriate to become an advocate for your customerThe magic of anchoring, they use it sales and Amas will show you how to use it with service The five things you can do to deliver six star serviceSmall talk happens naturally but you can use it to help you deal with difficult situations, Amas will show you how. If you have ever struggled with how to deal with a difficult customer and you are tired of being told by your boss to smile more, smile bigger, and say you are so so sorry, this this the course for you. Truth is customers could care less about your smile but these tools work!
