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所在平台: Udemy |
课程主页: https://www.udemy.com/course/handling-aggression/
课程评论：没有评论
**课程总结：处理攻击性行为** 本课程旨在帮助各组织和行业的员工及管理者提升在处理攻击性行为方面的知识、技能和信心。 **课程核心内容：** * **认识攻击性的代价：** 理解攻击性和暴力行为背后的人力及财务成本，以及忽视相关风险可能带来的严重后果。 * **识别预警信号：** 学会辨认即将发生的攻击性行为的迹象，以便及时采取预防措施。 * **掌握应对策略：** 学习预防、化解攻击性行为的策略，以及在事后进行有效处理的方法。 **为何参加本课程：** 虽然无法完全杜绝攻击性行为的发生，但通过本课程的学习，您将能够： * **增强预防能力：** 识别早期预警信号，并运用策略阻止潜在的挑衅升级为攻击性行为。 * **提升化解技巧：** 在攻击性行为发生时，掌握有效的应对和化解方法。 * **有效管理事后：** 学习如何妥善处理攻击性事件的后续事宜。 参加本课程将使您在面对潜在的暴力情况时更加自信，并为改善工作场所的健康和福祉做出重要贡献。课程将帮助您在管理挑战性局面时赢得尊重，避免因不满情绪蔓延而导致的潜在悲剧性后果。
This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence. Participants will be helped toUnderstand the human and financial costs of aggression and violence and appreciate how significant these can be if little or no attention is paid to the risks involvedRecognize the warning signs of impending aggression in order to take preventative steps where possibleDevelop strategies for preventing aggression; defusing it; and dealing with the aftermathNo one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.This course will make you better informed and more confident in facing potentially violent situations and thereby make a significant contribution to improved levels of workplace health and wellbeing.
