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所在平台: Udemy |
课程主页: https://www.udemy.com/course/h26-patient-experience-hcahps-plain-simple/
课程评论：没有评论
课程名称：患者体验入门（1/2）HCAHPS，简单明了 课程概述： 本课程的重要性日益凸显，随着医疗市场竞争的加剧，患者在选择医疗服务提供者时变得愈发主动。如果他们的服务体验优异，他们将会成为忠诚的“客户”，而如果体验不佳，他们很可能会选择其他医疗机构。同时，患者的不良体验会通过他们的口碑影响到家人和朋友的选择，这使得患者体验在当今更加重要。如果没有忠诚的患者，医疗机构可能会面临财务危机。 课程内容： 本课程将介绍患者体验的基本概念、如何衡量患者体验，以及如何利用这些数据推动变革和制定新战略。课程分为两个部分：第一部分（本课程）包括以下主题： - 患者体验是什么？ - HCAHPS简介，官方患者体验测量工具 - HCAHPS的实际案例 课程的第二部分则包含： - 净推荐值（NPS） - Kano模型：优先考虑患者体验的措施 - 患者路径的映射 理想学习者： 如果您对医疗行业抱有兴趣，或希望在医疗领域中寻求职业发展，或希望扩展医疗知识以更好地履行现有工作、理解患者护理的生态系统，并为需要帮助的人提供更好的服务，将会从本课程中获益匪浅。此外，对于任何对医疗知识感到好奇的人，本课程也适合您。 教学风格： 本课程采用务实的教学方式，假设学员对该主题一无所知，从基础知识开始逐步构建。有些概念可能较具挑战性，因此会提供丰富的实例，以确保学员充分理解课程内容。因此，我把“简单明了”添加到了所有课程中。 授课资格： 我在医疗成像产品和服务的设计与推广方面拥有35年的经验，职业生涯经历了从工程团队领导到市场营销副总裁，再到医疗信息技术公司的总裁的转变，以及15年的大学教学经验。您可以在讲师简介中找到我更多的背景信息。
WHY IS THIS COURSE IMPORTANT?The healthcare market is becoming very competitive these days. Patients are much more involved in the decision-making process of where they will take their "healthcare business". If the services they receive are excellent from their perspective, they will return to that healthcare provider as loyal "customers". If the experience is marginal or even worse, they will likely go elsewhere. This bad experience is multiplied by the patient's power to convince their family and friends to take their healthcare services to a different healthcare provider. This is exactly why patient experience is so important these days. Without loyal patients, healthcare organizations can face financial ruin.WHAT IS COVERED IN THIS COURSE?This course will present the fundamentals of patient experience, how it is measured and how we can use this patient experience data to drive change through new initiatives and strategic planning.There are 2 parts to this course addressing the following topics: Part 1 (This course): * What is patient experience? * Intro to HCAHPS, the official measurement of patient experience * HCAPS, A practical example Part 2: * Net Promoter Score (NPS) * Kano Model: prioritizing patent experience initiatives * Mapping patient journeysThis Course addresses Part 1.WHO IS THE IDEAL STUDENT FOR THIS COURSE?You will learn a lot from this course if you are * Thinking about choosing healthcare as a career * Looking to advance your career in healthcare * Looking to expand your knowledge of healthcare to better perform your current job and better understand how it fits into the ecosystem of patient care and better serve those in need * Curious about everything and want to learn more about healthcare just for the sake of expanding your knowledge base.WHAT IS YOUR TEACHING STYLE?My teaching style is a very pragmatic one. I assume you know nothing about this topic and start with the foundation and build from there. Some of these concepts could be challenging, so I sprinkle in as many examples as I can, both non healthcare and healthcare, to assure full understanding of the topic. This is why I have appended "Plain and Simple" to all my courses.WHY ARE YOU QUALIFIED TO TEACH THIS COURSE?I spent 35 years in the designing and launching of medical imaging products and services. My career evolved from leading engineering teams, to becoming VP Marketing and then to president of a Healthcare IT firm. It is also based on 15 years of university teaching. You can find more details of my background in the instructor overview.
