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所在平台: Udemy |
课程主页: https://www.udemy.com/course/grow-your-profits-through-customer-service-excellence/
课程评论：没有评论
课程名称：客户服务：如何在不广告的情况下销售更多 课程概述：大多数企业将所有营销精力集中在吸引新客户上，但聪明的企业则专注于提供极佳的客户体验，以便不仅能留住现有客户，还能通过口碑吸引新客户。在本课程中，您将学习如何制定以客户为中心的战略，并建立相应的人员、流程和系统，创造“惊喜感”，转变您的客户体验，追随全球最受欢迎品牌的脚步。课程包含超过一小时精心结构化的视频，结合现实案例，以及互动测验，帮助您掌握了解客户需求的工具，围绕客户体验来塑造您的业务，并创建一个持续改进的活动循环，使员工积极参与，同时让客户为您免费做广告。该课程为中小企业的所有者和管理者提供了一个有机增长利润的机会，而无需在市场营销上花费巨额资金。
Most businesses concentrate all their marking effort on attracting new customers, but smart businesses focus on providing a customer experience so fantastic that they're able not only to retain their existing customers but they also attract new ones through word of mouth.In this course you'll learn how to develop a customer-centric strategy and put in place the people, processes and systems to create the wow factor and transform your customer experience, following in the footsteps of the world's favourite brands.With over an hour's worth of carefully structured videos using real world examples, plus interactive quizzes I'll give you the tools to understand what makes customers tick, to shape your business around the customer experience and create a cycle of activity which leads to constant improvement, gets your employees on board and has your customers doing your advertising for free.This course offers owners and managers of small to medium sized enterprises the opportunity to grow their profits organically, without spending a fortune on marketing.
