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所在平台: Udemy |
课程主页: https://www.udemy.com/course/grow-your-business-using-net-promoter-score/
课程评论：没有评论
**课程名称：** 利用净推荐值（NPS）发展您的业务 **课程概述：** 本课程旨在帮助您踏上以客户为中心和实施净推荐值（NPS）的旅程。您将学习一个分步流程，快速启动您的第一个NPS活动，并能轻松地将您的NPS与1000名客户进行基准测试。课程提供实用的技巧和思路，帮助您在7天内成功启动您的首次NPS活动。 **课程内容亮点：** * **NPS入门与重要性：** 了解什么是NPS以及为何它对您的业务至关重要。 * **NPS基础知识：** 掌握NPS的核心概念和运作原理。 * **倾听客户声音：** 学习如何轻松地收集和理解客户反馈。 * **闭环反馈：** 了解如何有效地处理和响应客户的建议。 * **NPS最佳实践与技巧：** 掌握实施NPS活动的最佳方法和实用建议。 * **免费基准测试：** 通过联系1000名客户来为您的NPS进行免费基准测试。 * **启动支持：** 获得帮助以在您的业务中成功启动NPS。 **课程成果：** 完成课程后，您将自信地启动您的第一次NPS调查活动。您将获得一个实用的行动蓝图、一个用于设计调查和闭环反馈的模板，并能免费将您的NPS与1000名客户进行基准测试。此外，您还有机会与讲师合作，获得个性化的启动指导，确保您不偏离轨道。 **课程要求：** * 能够熟练使用电脑和互联网。 * 需要一台个人电脑。 **目标受众：** * 追求建立以客户为中心的企业的客户体验专业人士、企业家和业务领导者。 * 任何希望学习NPS以及以客户为中心原则的人。
Have you been thinking to embark on the journey of Customer centricity and Net Promoter Score®? and still thinking? Not anymore! This course will give you a step by step process to launch your first Net Promoter Score (NPS) campaign and benchmark your NPS with 1000 customers quickly! You will get practical tips & ideas (cutting all the crap out) to launch your first NPS campaign in 7 days or less! (yes, you read it right) I'm a Customer Experience coach and have helped companies ranging from Startups to Fortune 500 embark and succeed in their journey of customer centricity. I've put together a simple step by step blueprint that you can follow without getting overwhelmed for a successfully kickstart NPS in your business. So, here's what you will learn inside this course: Introduction & Why Net Promoter Score®The Fundamentals of NPSListen to the voice of your customer effortlesslyClose the loop on your customer feedbackNPS Best practices and tips Benchmark your NPS® by reaching out to first 1000 customers for FREE!Get Help To kickstart NPS in your business By the end of this course, you will be all pumped up to launch your fist NPS survey! Plus you can also get a chance to work with me where I will personally help you launch you first NPS campaign, so you don't loose track! I look forward to welcoming you to the journey of Customer Centricity and let's make it your strategy for massive business growth! To Your Success, Kushal Dev Chairman and Co-Founder, Customer Guru What are the requirements? You Should Know How To Use Computer & Internet.You Need A PC or MC What am I going to get from this course? You will have a step by step practical blueprint to launch your first NPS survey campaign!You will have a template that you can use to quickly design your survey and close the loop on customer feedback!You will be able benchmark your NPS® by reaching out to 1000 customers for FREE! What is the target audience? Customer Experience Professionals, Entrepreneurs & Business leaders - Who are serious about building a customer centric business!Anyone who wants to learn about NPS® and the principles of customer centricity
