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所在平台: Udemy |
课程主页: https://www.udemy.com/course/giving-feedback-and-managing-differences/
课程评论：没有评论
课程名称：反馈与管理差异 课程概述： 本课程旨在帮助您有效地指导他人的表现，使过程更加顺畅与舒适。通过本次研讨会，您将获得关键技能和流程，以给出能够产生可观察和积极结果的反馈，进而成为他人值得信赖的支持者与指导者。您将增强自信心，树立公正、关注结果及利益的形象，帮助他人达成目标。当反馈没有产生预期效果时，您将学习到强有力的应对策略。正确地给予反馈和管理差异，能够在不损害关系的情况下完成任务，从而更容易达到或超越目标。 如果您正在或希望担任领导或管理职位，能够及时和有效地提供受到尊重的反馈，将大大增加您在组织中的价值，同时也会对您的个人生活产生积极影响。该研讨会的设计确保您可以轻松掌握这些技能和流程。学习方法和包含的活动/作业将帮助您进行高效练习、个性化风格，并准确应用于您日常工作中的实际情况。 我们将使用可下载的《反馈与管理差异工作手册》，其中包含关键幻灯片和笔记、应用练习和作业、掌握自我评估测试、持续发展行动计划以及更多信息和链接。 内容大纲包括： - 反馈的定义及其在沟通中的位置、益处和局限性 - 给予反馈的价值——对于被指导者、您自身和其他相关方 - 反馈的社会/商业契约 - 给予反馈的障碍及克服方法 - 针对同级或上级的反馈技巧 - 反馈的类型和思维练习 - 积极反馈与平衡反馈的重视 - 纠正性反馈的方法 - 处理差异的方法：当他人的表现未改变时，您应如何应对 本课程为独立的研讨会，是一系列相互关联的“成果学习”项目之一，旨在帮助您在当今世界中取得成功。
Do you need to steer the performance of others - and would like to make doing so more effective and comfortable for all?This workshop is specifically designed to deliver the critical skills and processes required to help you give the feedback to others that produces observable and positive results - for all concerned. You will build on your confidence and ability to be a trusted source of support/guidance for others; one that will be respected as being fair and focused on the right outcomes and interests, helping them achieve the goals that they have. And when and if, despite the best of feedback, things don't go the way they should you will have a clear and powerful way of dealing with it.Giving feedback and managing differences correctly will help get the job done right without damaging relationships, which means that you can reach or exceed your goals more easily.If you are in or aspiring to a leadership or management position, being someone who can give timely and effective feedback in a way that is respected and often asked for can greatly increase your value to the organisation.You can probably see some connections to your personal life as well.This workshop ensures that it's easy for you to acquire these skills and processes. More importantly, the learning methodology and included activities/assignments help you to practice for mastery, personalise to your own style and approach, and apply these skills precisely to the reality of your role and the day-to-day situations you face.We will be using the downloadable Giving Feedback and Managing Differences Workbook resource; this has copies of key slides and notes, Application Exercises and Assignments to be done during and after the Workshop, Self-Assessment test for mastery, Action Plans for ongoing development and to help meet future challenges and further information with linksContent ListWhat exactly is "Feedback" - in relation to other forms of communication. Its place, benefits and limitationsThe Value of giving feedback - to the coached, to you and to other parties. The "Why"The Social/Business Compact - what it means for feedback todayBarriers to giving feedback and overcoming themFeedback for your Peers or your "Boss"Types of feedbackLateral thinking exercisePositive Feedback - CREDITINGBalanced Feedback - DEVELOPMENT NOT the sandwich technique!Negative Feedback - CORRECTIVEManaging Differences - you've tried getting others to change their performance and it hasn't worked. Now you have to change it for themConclusionsThis is a stand alone Workshop that is one of a series of interlinked Learning For Results programmes designed to help you succeed in today's world.
