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所在平台: Udemy |
课程主页: https://www.udemy.com/course/get-started-as-a-salesforce-business-analyst/
课程评论：没有评论
**课程名称：** Salesforce 业务分析师入门 (Get Started as a Salesforce Business Analyst) **课程概述：** 本课程旨在为您提供作为 Salesforce 业务分析师所需的技能、信心和模板。您将学习如何通过一个八步流程来规划 CRM 项目，并掌握如何从利益相关者那里收集和记录需求。课程还将提供一套业务分析问题和模板，以指导您完成整个过程。 **讲师介绍：** 本课程由 Heather Black 主讲。她是 Supermums 的首席执行官兼创始人，Supermums 是一家专注于 Salesforce 培训和招聘的专业机构。Heather 是一位经验丰富的业务分析、变更管理和敏捷项目管理培训师，同时也是一位 Salesforce 顾问。自 2012 年以来，她一直在全球范围内培训 Salesforce 用户，并因其贡献获得了 Salesforce 的金帽奖 (Golden Hoodie)。Heather 于 2012 年接受 Salesforce 业务分析培训，并于 2015-2017 年在英国计算机协会接受培训。她将在课程中分享这些基础课程中的学科知识。本课程使用的术语基于这些基础课程，但请注意，业务分析实践中的术语在生态系统中可能有所不同。 **课程价值：** * **技能提升：** 获得规划 CRM 项目和收集需求的实用技能。 * **信心增强：** 建立作为业务分析师的信心。 * **工具支持：** 提供实用的业务分析问题和模板。 * **认证准备：** 课程内容将有助于完成 Salesforce 业务分析师认证。 * **补充学习：** 为获得完整的 Salesforce 咨询技能，建议与 Heather 教授的敏捷项目管理和变更管理课程一同学习。 **适用人群：** 任何希望成为 Salesforce 业务分析师或需要提升相关技能的人士。
This course will equip and empower you with the skills, confidence, and templates to be a Salesforce Business Analyst.Learn how to plan a CRM Project with an 8 step process and how to gather and document requirements from stakeholders.Includes a suite of business analysis questions and templates to guide you through the process.This course is brought to you by Heather Black, the CEO and Founder of Supermums, a Salesforce Training and Recruitment Specialist. Heather is an experienced Trainer in Business Analysis, Change Management, and Agile Project Management and Salesforce Consultant. She has been training people globally on Salesforce since 2012 and was awarded a Golden Hoodie by Salesforce for her impact. Heather trained as a Business Analyst with Salesforce in 2012 and the British Computing Society in 2015-2017 and she shares disciplines from these courses with trainees. Terminology used in this course is based on these foundation courses but please note terminology used within business analysis practices can vary across the eco-system. The course content will contribute towards completing the Salesforce Business Analysis Certification. For a full complement of Salesforce Consultancy Skills, this Business Analysis course should be taken alongside other courses delivered by Heather covering Agile Project Management and Change Management.
