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所在平台: Udemy |
课程主页: https://www.udemy.com/course/get-control-of-your-it-work/
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课程名称：掌控您的IT项目组合 概述： 您是否在管理软件开发工作的过程中遇到困扰？不良或开发不充分的创意和功能是否浪费了团队的时间？项目过多导致无法完成？紧急情况频繁出现？提交、跟踪和管理工作的方式多种多样？您是否难以确定优先事项？还是您知道IT工作请求流程可以改进，但不知道从何入手？本课程将为您提供帮助！ 本课程介绍一个简单的四阶段框架，该框架被证明能够不仅改善以上定义的交付问题，还能提升进入IT的工作质量。每个组织都有IT需求，但许多IT团队在减员和预算紧缩时，试图同时处理所有请求。增加人员并不是解决问题的方法，关键在于：接受和优先排列工作的非正式流程、请求定义不清、运营与流程工作争夺相同的资源和时间。 简单来说，当您通过更高质量的请求来改善工作流程时，交付将变得可重复、可持续，并持续为组织增加价值。您可能会想，“又一个流程！这怎么能增值？” 有些IT领导表示希望保持“敏捷”，因此不实施流程。然而，通过重复以前的方法无法解决已有的问题。即使是敏捷宣言也并未否定流程。该四阶段框架为组织提供了简单的指导和准则，您可以在看到质量和交付的改善后选择如何和何时扩展。 本课程的学习内容包括： - IT需求管理流程、其在软件交付生命周期中的位置及目的 - 创意如何转变为工作项，以及该生命周期在承诺工作中的重要性 - 支持IT需求管理的主要角色及其职责 - 适用于所有组织的简单四阶段需求管理过程框架 - 需求管理每个阶段的高层活动和关键决策，以及这些对工作流程的影响 - 进入组织的不同类别的工作，及如何将其应用到您的需求管理活动中 - 如何为通过该流程的不同类型项目扩展IT需求管理流程 - 常见的需求管理问题案例研究及其解决方法 - 理解需求管理与敏捷和创新实践的结合 - 一些关键指标，以开始报告您需求管理流程的好处 课程结束时，您将能够： - 创建IT团队请求工作的待办事项列表 - 草拟您组织的需求管理流程 - 确定支持需求管理流程所需的角色和职责 - 识别需求管理中常见的挑战以及应对措施 您将获得一套可操作的计划和文档，开始在您的组织中实施需求管理实践。 适合人群： 本课程适合组合经理、项目经理、产品经理、商业分析师等管理工作提交的相关角色，以及负责将创意转化为可交付功能的创新领导者，向IT工作请求技术工作的IT或业务经理，以及面临项目优先级相同困扰的IT领导和监督者。
DescriptionAre you having trouble managing your incoming software development work?Are bad or poorly developed ideas or features wasting your team's time?Do you have more projects than you can finish?Do you have lots of emergencies?Do you have multiple ways that work is submitted, tracked and managed?Do you have trouble determining what the priorities are?Or, do you know that your IT work in-take processes could be improved but don't know where to start to fix them?This course can help you!This course introduces a simple 4-phase framework that, when introduced, has shown time and time again to not only improve the delivery problems defined above but also improve the quality of the work coming into IT. Every part of an organization has IT needs. Many IT teams try to deliver everything that comes in at a time when IT departments are straining under the weight of reduced staff and budget. Some IT teams try to solve the problem by adding more people. The problem to solve isn't increasing capacity. It's:ad hoc processes for accepting and prioritizing work in-takepoorly defined work requestsoperational and process work compete for the same resources and timeSimply put, when you have better quality requests coming through your work in-take, delivery becomes repeatable, sustainable and consistently adds value for the organization. You're probably saying to yourself, "Another process! How does that add value?" I've had IT leaders tell me that want to stay "agile" so they don't implement processes. Well, you can't solve the problems identified above by doing the same things that got you to this place. Come on, even the Agile Manifesto doesn't say no process. The 4-phase framework gives organizations easy guardrails and gates to get them started. You can choose how and when to scale as you see improvements in quality and delivery. This course will teach you how to do that too. You'll hear real life case studies in this course that you may encounter when rolling out this framework so you understand how to solve those problems. And finally you will get a starting point for some KPIs (key performance indicators) and other metrics so you can show your organization how this improving not just delivery but also the quality of the changes you are requesting. In this course, you will learn…What IT Demand Management process, where it falls in the software delivery lifecycle and its purposeHow ideas become work items and why that lifecycle is important to committing to the workThe primary roles that support IT Demand Management and their responsibilitiesA simple 4 phase process framework for demand management that will work for every organizationThe high-level activities and key decisions that define each phase of Demand Management and how that impacts work coming through the processDifferent categories of work that come into an organization and how to apply these to your demand management activitiesHow to scale the IT Demand Management process for different types of projects that flow through the processHear case studies of common demand management issues and how they were solvedUnderstand how Demand Management works with Agile and innovation practicesLearn some key metrics to start reporting on the benefits of your Demand Management processBy the end of the course, you will...Create a backlog of the work that has been requested of your IT teamsDraft your organization's demand management processIdentify the roles and responsibilities you'll need to support your Demand Management processKnow the common challenges that come up in demand management and what steps to take to address themYou'll have a set of actionable plans and artifacts to start a Demand Management practice at your organization.Who this course is for:Portfolio managers, Program managers, and Project ManagersProduct Managers, Product Owners, Business Analysts and other roles who are responsible for defining, managing or reporting on work in-take. Innovation leaders who are accountable turning ideas into deliverable featuresIT or Business Managers who request technology work. IT leaders who are inundated with projects that all seem to have the same priority IT managers and supervisors who lead teams that are accountable for the delivery of projects
