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所在平台: Udemy |
课程主页: https://www.udemy.com/course/get-alerted-by-pagerduty/
课程评论：没有评论
Coursera 课程 "Learn PagerDuty" 旨在帮助用户高效管理支持团队，主动解决客户问题。本课程将教授如何创建排班和升级策略，掌握 PagerDuty 的核心概念及应用技巧，例如通过 CSV 和 Ruby 上传用户，以及集成各种应用。 课程内容涵盖： * **排班与策略：** 学习创建和管理用户排班和升级策略，确保问题得到及时响应。 * **核心概念与工具：** 理解 PagerDuty 的基本原理，并学会如何将其应用于实际工作中。 * **实用技巧：** 掌握如批量上传用户（CSV）、利用 Ruby 进行自动化操作等街头智慧。 * **集成与应用：** 学习如何以不同方式集成各类应用，处理不同类型的事件和服务。 * **事件响应策略：** 制定有效的事件响应计划，并利用算法对告警进行分组，减少干扰。 * **实践与巩固：** 通过测验和作业，学员将有机会亲身体验和巩固所学知识。 本课程适合零基础学员，所有外来技术都会有详细解释。课程目标是让学员掌握 PagerDuty 的基础知识，能够独立完成工作，并知道如何继续深入学习。
Trouble managing your support teams? Delays causing you to loose customers? In 2020 you can't have customers telling you about issues.You need to be pro-active. So what is this course about? (In very few words)Create Schedules and Escalation PoliciesLearn Concepts that should be applied along with a tool like PagerDutyMaster Cool Street Tricks like uploading multiple users via CSV and RubyWe will learn how to Integrate with different apps in different ways. Work with different incidents, services and strategize your response plays. Group alerts using algorithms to reduce spam and setup users to take advantage of all this.We are not going to claim you will know everything about PagerDuty, but you will know enough to get work done and know where to look for the next bit of knowledge. Did I mention quizzes and assignments? Well they will be used for you to try out some concepts yourself in practice.Really there are no prerequisites, even if we use another technology it will be explained. This is a foundation course and does not expect you to know anything about PagerDuty.Let's get started on this adventure together. Reach out to us the moment you have any issue!
