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所在平台: Udemy |
课程主页: https://www.udemy.com/course/genesys-cloud-architect-apis-scripts-salesforce-more/
课程评论：没有评论
**课程名称：** Genesys Cloud：架构师、API、脚本、Salesforce 及更多 **课程概述：** 本课程专为希望 **实际掌握** Genesys Cloud 智能 IVR（交互式语音应答）创建、API 集成、回拨自动化以及将 Genesys Cloud 连接到 Salesforce 的学员设计，**全程无需任何开发或编程经验**。 您将学习如何在 Architect 中构建高效流程、配置数据表、创建带 OAuth 身份验证的自定义数据操作，并使用外部服务。课程还将涵盖如何验证客户信息（如文档），以及如何使用条件逻辑和实际 API 自动化回拨流程。 本课程内容**直观易懂**，包含**实际操作示例**、**真实通话录音**和**互动分析**，模拟日常工作中常见的场景。您只需要一个 Genesys Cloud 组织（即使是测试组织）即可练习课程中的所有内容。 **持续更新：** 课程会 **定期免费发布新课程**，提供最新的场景、行业最佳实践和完整解决方案。 **互动学习：** 在课程中，您可以随时提问或建议新主题，您的建议 **有可能成为未来的课程内容**！ **目标学员：** * 分析师 * 客户体验（CX）专业人士 * IT 专家 * Genesys 合作伙伴 * 平台实施相关人员 **课程收益：** 本课程将为您提供在 Genesys Cloud 中高效、安全地工作的 **基础知识、信心和自主性**。 **学习成果：** 课程结束后，您将 **全面掌握** 设计、测试和部署真实世界解决方案的能力，以 **提升客户体验和运营效率**。
This course is perfect for those who want to master, in practice, the creation of intelligent IVRs, API integrations, callback automation, and connecting Genesys Cloud to Salesforce - all without requiring prior development or programming experience.You will learn how to build efficient flows in Architect, configure data tables, create custom Data Actions with OAuth authentication, and consume external services. We will also cover how to validate customer information, such as documents, and automate callback processes using conditional logic and real APIs.The course is straightforward, with practical examples, real calls, and interaction analysis that simulate common everyday situations. All you need is access to a Genesys Cloud organization - even a test one - to practice everything taught.And there's more: new lessons are frequently published at no additional cost, bringing updated scenarios, industry best practices, and complete solutions.Throughout the course, you can leave comments with questions or even suggest new topics. Your suggestions are welcome and might become future lessons!If you are an analyst, CX professional, IT specialist, Genesys partner, or work in platform implementation, this course will provide you with the foundation, confidence, and autonomy to work efficiently and securely with Genesys Cloud.If you are an analyst, CX professional, IT specialist, Genesys partner, or work in platform implementation, this course will provide you with the foundation, confidence, and autonomy to work efficiently and securely with Genesys Cloud.By the end of the training, you'll be fully equipped to design, test, and deploy real-world solutions that enhance customer experience and operational efficiency.
