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所在平台: Udemy |
课程主页: https://www.udemy.com/course/fundamentals-of-patient-experience-in-ambulatory-care/
课程评论：没有评论
课程名称：门诊护理中的病人体验基础 课程概述：本课程旨在为医疗专业人员和实践领导者提供必要的工具和策略，以改善门诊护理环境中患者体验的各个接触点。通过深入探讨沟通技巧、护理协调、领导参与和基于数据的改进实践，学员将全面理解如何培养以患者为中心的文化。课程内容首先介绍患者体验的基础知识，包括CG-CAHPS数据的重要性以及诸如获取护理、沟通和办公室员工互动等关键领域。学员将掌握有效的口头和非语言沟通技巧，以同理心管理投诉，改善护理连续性，并优化预约可及性。 课程特别强调领导在示范行为和支持员工方面的关键角色，以防止员工倦怠并提高参与度。每个模块都朝着可操作的成果发展，最终学员将制定个人行动计划，以实施可持续改进。课程提供的工具如领导巡视检查表、战略规划日历和目标设定模板，支持持续成长。不论您是刚接触患者体验还是领导变革倡议，本课程都提供了提升组织护理质量和成果的见解和框架。此外，每个模块结束时还包括复习问题，以巩固对课程内容的理解。
This course is designed to equip healthcare professionals and practice leaders with the tools and strategies necessary to improve the patient experience across all touchpoints in ambulatory care settings. Through an in-depth exploration of communication techniques, care coordination, leadership engagement, and data-driven improvement practices, participants will develop a well-rounded understanding of how to foster a patient-centered culture.The curriculum begins with foundational knowledge of patient experience, including the importance of CG-CAHPS data and key domains such as access to care, communication, and office staff interactions. Learners will gain practical skills in effective verbal and non-verbal communication, managing complaints with empathy, improving care continuity, and optimizing appointment accessibility. Emphasis is placed on the critical role of leadership in modeling behaviors and supporting staff to prevent burnout and increase engagement.Each module builds toward actionable outcomes, culminating in the development of a personal action plan to implement sustainable improvements. Tools such as leader rounding checklists, strategic planning calendars, and goal-setting templates are provided to support continuous growth. Whether you're new to patient experience or leading change initiatives, this course offers the insights and structure to elevate care and outcomes across your organization.Review questions are included at the end of every module to cement understanding of the course content.
