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所在平台: Udemy |
课程主页: https://www.udemy.com/course/from-customer-service-to-customer-relationship/
课程评论：没有评论
课程名称：从客户服务到客户关系管理 课程概述： 虽然所有企业都致力于提供卓越的客户服务，但仅仅做到这一点是不够的。重要的是，从销售之初与客户建立的关系需要得以维持。您的业务目标应该是培养品牌大使，而这正是从您的常客开始的！本课程旨在让学习者理解并认识到他们在服务文化发展中所扮演的角色。学员将清晰了解自己在客户关系中的定位，并学习轻松应对困难情况的技巧，从而向客户展现积极专业的企业形象。 学习目标： * 理解客户服务与客户关系管理之间的联系与区别。 * 认识到维护客户关系对于培养忠诚度和创造品牌大使的重要性。 * 掌握在客户服务过程中建立和维持长期客户关系的关键原则。 * 学习有效处理客户投诉和应对困难情况的策略和技巧。 * 培养积极专业的职业形象，以提升客户满意度和忠诚度。 * 理解并践行在构建全员服务文化中的个人责任。
While all businesses focus their efforts on excellent customer service it usually ends there. It is also important that the relationship built with the customer from the point of sale is sustained. The goal of your business should be to develop brand ambassadors and it starts with your regular customers! This course is designed for the leaner to understand and acknowledge their role in the development of a culture of Service. It is expected that the learner will have a clear understanding of their role in customer relationship and learn skills in handling difficult situations with ease so as to project a positive and professional image of the business to its customer.
