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所在平台: Udemy |
课程主页: https://www.udemy.com/course/foundation-cx/
课程评论：没有评论
**课程名称：** 客户体验基础大师课 (Foundation Customer Experience Masterclass) **课程概述：** 本课程旨在帮助您深入理解客户体验和员工体验。通过简洁而有力的方式，课程将定义构建强大客户及员工体验所需的核心概念，并介绍服务设计方法，以实现卓越的客户和员工体验转型。 **学习收益：** 完成本课程后，您将： * 对参与客户体验和员工体验的讨论更有信心和勇气。 * 掌握必要的基础知识，了解何时何地寻求帮助，以及如何采取步骤，为您的品牌激活一次非凡的体验。 * 能够应用特定的服务设计方法，为世界带来一份更加友善、更能理解他人，以及更加简单的改变。
This course is an introduction to understanding the customer and employee experience. It is simplistic but powerful in how it defines the concepts that are necessary to build a strong foundation in order to transform the customer and employee experience through service design methods.After watching this masterclass, I want you to feel more confident and more courageous to take part in conversations about customer and employee experiences. I want you to have the foundational knowledge to know when and where to ask for help and which steps to take to get closer to activating a remarkable experience for your brand.Help me to make the world a kinder, more understanding and a little simpler place by applying specific service design methods.
