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所在平台: Udemy |
课程主页: https://www.udemy.com/course/five-star-formula-for-retention/
课程评论：没有评论
课程名称：五星级保留公式 概述：本课程深入分析客户服务中的各种问题，提供战略解决方案以提升客户留存率并获取推荐。我们的五星级客户服务项目是实现卓越、提升业绩、挑战竞争对手的基础。对贵公司的真实价值在于您能实现的直接和间接节省。保持客户的满意与快乐将为您带来保留现有业务和获取推荐的红利。“通过推荐增长业务的成本低于广告支出。”完成本课程后，参与者应能够：定义五星级服务；识别现有客户服务项目中的差距；了解8步行动计划；基于8步行动计划推荐改进措施；展示改进客户服务如何为公司节省时间和金钱；制定五星级客户服务项目的实施计划；考虑客户在决策中的重要性；展望客户将会欣赏的好处；思考这将如何影响客户对贵公司的感受；以及客户、前客户和潜在客户是否会有积极的反馈故事。 实施五星级客户服务项目不必痛苦，但没有领导和承诺，转型将不会发生。
This course provides an in-depth analysis of customer service issues, providing strategic solutions to retain customers and gain referrals. Our five-star customer service program serves as the foundation for achieving excellence, achieving new heights, and challenging your competitors.The real value to your company is the amount of direct/indirect savings you will realize. Keeping your customers happy and satisfied will bring dividends in retaining existing business and getting referrals. "It cost less to grow a business through referrals than ad spend"At the end of this program, participants should be able to:Define five-star service. Recognize gaps in existing customer service programs.Know the 8-step action plan. Recommend steps for improvements based on the 8-step action plan.Show where improved customer service can both save the company time and money. Plan the implementation of a five-star customer service program.Do your customers have a seat at the table?Visualize the benefits that your customers will appreciate. How will that make your customers feel towards your company? Will your customers, former customers, and potential customers have a positive story to tell?Implementing a Five-Star Customer Service Program, does not have to be painful, however without leadership, and commitment no transformation will take place.
