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所在平台: Udemy |
课程主页: https://www.udemy.com/course/excellent-customer-service-s/
课程评论：没有评论
**课程名称：卓越客户服务** **课程概述：** 本在线课程旨在帮助学员全面理解客户服务对组织和个人都至关重要。课程提供实用工具和方法，使学员能够与内部和外部客户建立牢固且持久的合作关系。学员将学习如何处理棘手情况和应对不满客户，并认识到有效的客户服务如何为个人和组织带来生产力提升。 **课程内容：** * 理解有效沟通在客户服务中的重要性 * 学习如何通过建立关系来建立融洽的互动 * 掌握处理困难人士和情况的技巧 * 学会如何在困难情境中保持冷静，进行自我关怀 **适合人群：** 本课程适合以下人群： * 希望提升与同事和上级有效沟通能力的任何人。 * 新加入职场的储备会计师和行政助理。 * 希望改进客户服务并建立长期客户关系的组织和个人。 * 有演示成功需求的商务人士。 * 希望学习更有效率地使用 Microsoft Excel 和 Word 快捷方式的从业人员。
STUDY IN YOUR OWN TIME with the comprehensive Excellent Customer Service Online CourseEXCELLENT CUSTOMER SERVICE - 1.5 CPD HoursThis online course will give delegates an understanding of the importance of Customer Service for both the organisation and the individual. It will give them the tools and understanding to create strong and lasting customer relationships with internal and external customers. They will learn how to handle difficult situations and upset customers and how effective customer service will be productive for both them and the organisation.Course Content:Understand the importance of effective communication in customer serviceLearn how to build rapport through relationship buildingDealing with difficult people and situationsTaking care of yourself by learning how to stay calm in difficult situationsWho will this package benefit?Anyone who wants to learn to importance of effectively communicating with their peers and superiors, trainee accountants and administrators that have recently joined the workplace as well as organisations and individuals who want to improve customer service and build long term customer relationships.Business professionals that require the skills to make successful presentations will also benefit from this self-study package as well as practitioners who may benefit from learning shortcuts that will enable them to use Microsoft Excel and Word more effectively and efficiently.
