|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/excellent-customer-service/
课程评论：没有评论
**课程名称：卓越客户服务** **课程概述：** 本课程强调客户服务是企业与客户建立联系、解决问题并表达关怀的重要机会。出色的客户服务能够为企业带来长久的影响力，其重要性甚至不亚于其他任何培训。服务体验是客户最容易记住并从中获得灵感，从而撰写评论和进行口碑宣传的关键。 **在本课程中，您将学习：** * 客户的基本需求及其满足方式 * 处理客户投诉的黄金法则 * 如何应对不同类型的客户 * 如何留下良好的第一印象，令客户/顾客心情愉快 * 倾听技巧和电话沟通技巧 * 以及更多内容
Customer service is a company's opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.That's why training customer service training is just as important (if not more) as any other. Service experiences are what stick with your customers and inspire reviews and word-of-mouth advertising.In this course, you will learn:The basics needs of a customer and how to fulfill themThe Golden Rules of Handling Customer ComplaintsHow to deal with different kinds of customersHow to make a good first impression and put a smile on your customer/client's faceListening and Telephone Skills and lots more
