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所在平台: Udemy |
课程主页: https://www.udemy.com/course/essential-customer-success/
课程评论：没有评论
**课程名称：** 客户成功要素 **课程概述：** 本课程由拥有二十年客户成功和专业服务团队领导经验的讲师授课。讲师曾管理数百万美元的业务，并为宜家、联合利华、雀巢、美国运通等众多全球知名企业提供咨询。本课程将分享经过实践检验的、能有效提升客户留存率、收入以及客户和个人成功的实用经验。 在以客户为中心的经济时代，我们必须专注于客户的需求及其成功。本课程全面、实用且深入地介绍了客户成功经理所需的技能和日常工作。您将学习： * 什么是客户成功，以及您角色的关键要求 * 如何衡量客户健康度 * 如何改善客户健康度 * 如何理解您的客户及其需求 * 如何对客户群体进行细分并优先处理您的时间 * 如何管理您的上级 * 如何平衡客户需求和公司业务需求 * 作为客户成功经理如何管理您的一天 本课程还提供了一个结构化、全面且实用的客户成功框架，您可以将其带回并应用于您的客户和业务中。 如果您希望您的客户、您的团队以及您自己取得成功，请立即加入本课程！
Learn from an instructor that has lead customer success and professional services teams for two decades, has managed multi-million dollar businesses and has advised some of the largest and most well-known organisations in the world including Ikea, Unilever, Nestle, Amex and many, many more. Benefit from real, practical experience proven to drive best-in-class retention, revenue and to make you and your customer successful.We are living in the customer-centered economy requiring an unerring focus on the customer and their success. This course is a full, practical and thorough insight into the skills and routines requires to be a Customer Sucess Manager. You will learnWhat Customer Success is and the key requirements of your roleHow to measure customer healthWhat to do to improve customer healthHow to understand your customers and their needsHow to segment your portfolio of customers and prioritise your timeHow to manage your managerHow to balance the needs of your customer and your businessHow to manage your day as a CSMThis course is underpinned by a structured, comprehensive, and practical customer success framework that you will be able to take away, adapt and apply to your customers in your business.So, if you want your customers, your team and you to be successful then join me on this course today.
