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所在平台: Udemy |
课程主页: https://www.udemy.com/course/employee-difficult-conversation-management/
课程评论：没有评论
课程名称：员工困难对话管理 课程概述：面对冲突从来都不愉快，但作为管理者，这是你职责中至关重要的一部分。认识到单纯粉饰问题或完全回避问题只会使情况变得更糟，不仅对团队，对员工的发展和整个组织都会产生负面影响。有很大比例的员工表示他们的管理者未能进行诚实的工作对话，这导致员工的参与度降低。员工和管理层必须清楚，艰难的对话是领导和管理中不可避免的一部分。无论是需要传达客户的苛刻反馈，还是给予工作表现不佳的评估，总有一些策略和战术可以有效地处理与员工的困难对话。你知道吗，如果不与员工进行艰难对话，可能会导致员工表现不佳，甚至有些员工辞职。管理者必须建立信任，以便在两位员工之间公正地处理困难对话。招聘管理者在招聘时必须谈及薪酬问题，因为当某些员工的工资低于市场水平时，可能对其造成更大的伤害。一些对话之所以困难，是因为它们威胁或挑战了个人的身份感。
Confrontation is never pleasant. But as a manager it is a crucial part of your managerial responsibilities. It is better to understand that sugarcoating or avoiding the problem altogether will only make things worse- not just for your team but for your employee development and the totality of the organization. A very large size of employees say their managers fails to engage in honest conversation about work leading them to disengage. Both employees and management must clearly understand that hard conversations are an inevitable part of leadership and management. when you need to deliver tough client feedback or give poor performance review. There are always tactics and strategies you can navigate difficult conversation with your employees effectively. Do you know that failure to engage in difficult conversation with your employees can lead to poor performance and even resignation by some workers. Managers must built trust so that they can have the reputation to fairly handle difficult conversation between two workers.Hiring managers must ensure that they talk about compensation when hiring because it hurt more employees when their salary is below market rates. some conversations are difficult because they threaten or challenge a person's sense of who they are: their identity.
