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所在平台: Udemy |
课程主页: https://www.udemy.com/course/empathy-and-active-listening/
课程评论：没有评论
**课程名称：** Brain Bites: Empathy: The Key to Active Listening (Brain Bites：同理心：积极倾听的关键) **课程概述：** 本课程旨在教授学员如何通过运用同理心来展现积极倾听，让对话者感到被倾听和理解。课程强调，同理心并非仅仅是“感同身受”，而是一项能够提升积极倾听能力的关键技能。学员将学习如何通过观察肢体语言、语音语调和言语来理解他人的感受。 **课程内容涵盖：** * 阐述同情（sympathy）与同理心（empathy）的区别。 * 解释同理心在发展情商（emotional intelligence）方面的重要性。 * 列举特定环境中常见的情绪。 * 运用同理心识别并表达对他人感受的认知。 * 定义网络抑制（cyber-disinhibition）的概念，并识别减少其对同理心影响的方法。 * 专注于积极倾听，通过关注肢体语言、语音语调和言语来实践。 **学习目标：** 完成课程后，学员将能够： * 定义同理心，并解释其与同情心的区别。 * 阐述同理心在发展情商中的作用。 * 列举常见环境下的典型情绪。 * 运用同理心识别并表达他人的感受。 * 定义网络抑制，并提出降低其对同理心负面影响的方法。 * 通过观察肢体语言、语音语调和言语，在积极倾听中运用同理心。 **课程特点：** Brain Bites 系列微课程信息丰富，采用引人入胜的视频和动画相结合的方式，传达重要主题。每节视频课仅 5 分钟，整个课程时长在 30 分钟以内，是为忙碌的职场人士量身打造的学习工具。
Show that you are actively listening by using empathyYou have probably heard empathy described as "feeling someone's pain", but what if that is not helpful or possible? Empathy is an important skill to improve your active listening and make those around you feel heard. In this course, you will learn to empathize with those around you by noticing their body language, voice tone, and words.Topics covered include:Defining the difference between empathy and sympathyExplaining the importance empathy plays in developing emotional intelligenceDeveloping a list of emotions typical to the environmentRecognizing and communicating awareness of what someone is feeling using empathyDefining cyber-disinhibition and identifying methods to reduce its impact on empathyFocusing on active listening by noting body language, voice tone, and wordsBy the end of this course, you will be able to explain and practice empathy by noticing body language, voice, and tone. You will learn to communicate an awareness of what someone else is feeling and be a better active listener using empathy.Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With 5-minute video lessons and 30-minute-or-less courses, Brain Bites are the perfect tool to educate today's busy workforce.Objectives. You will be able to:Define empathy and explain the difference between empathy and sympathyExplain the importance empathy plays in developing emotional intelligenceDevelop a list of emotions typical to the environmentRecognize and communicate an awareness of what someone else is feeling using empathyDefine cyber-disinhibition and identify methods to reduce its impact on empathyFocus on active listening by noting body language, voice tone, and words
