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所在平台: Udemy |
课程主页: https://www.udemy.com/course/emotional-intelligence-in-teams/
课程评论：没有评论
**课程名称：** 如何在团队中建立情商 **课程概述：** 本课程探讨了在团队中提升情商的重要性。文章指出，团队工作是组织中常见的模式，而团队低效往往源于人际互动质量不佳，尤其是情商水平低下。情商不足会导致情绪调节困难，并可能引发“传染效应”，即不良行为会相互影响。 团队低情商的表现包括： * 沟通不畅 * 冲突无法解决 * 负面情绪蔓延 * 抱怨频繁 * 回避问题 * 缺乏合作 * 小团体形成 * 反应式、“幼稚”或“不成熟”的行为 课程强调，即使团队成员个个体情商很高，也不一定能组成一个情商高的团队。每个团队都有其独特的个性和文化，除非有意识地培养，否则被容忍的行为将成为常态。团队情商比个人情商更为复杂，因为它涉及到个体、群体以及跨界互动等多个层面。因此，在团队中建立情商需要从这三个层面入手。
Why is considering the Emotional Intelligence (EI) in your Team important? Work in organisations is regularly done by teams, and when a team is not effective, it usually has something to do with the quality of interactions between people; and dysfunction in a team, more often than not, has something to do with low levels of EI being demonstrated. Humans are primarily emotional & low EI results in poor regulation of these emotions, which can be contagious - behaviour breeds behaviour!Low EI in teams shows up as;poor communicationunresolved conflictnegativitycomplainingavoidance of issuesa lack of cooperationthe formation of cliques and behaviour that is reactive, ‘childish' or ‘immature' in nature. When we think of EI, we tend to think of it in terms of individuals; however, a team with emotionally intelligent members does not necessarily make for an emotionally intelligent team.Like any social group, every workplace team takes on its own character and culture, and unless this culture is deliberately developed, whatever is tolerated will become the norm. Team emotional intelligence is more complicated than individual emotional intelligence because teams interact at more levels. The level of EI in a team comes from a combination of the individual, group and cross-boundary interactions that are taking place. Building EI in your team requires knowing what to do at all 3 levels.
