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所在平台: Udemy |
课程主页: https://www.udemy.com/course/emotional-intelligence-in-mindful-healthcare-delivery/
课程评论：没有评论
课程名称：心怀觉知的医疗服务中的情商 概述：医疗专业人员在与客户及其他医疗团队成员的交往中，肩负着诚信、诚实和专业的伦理责任。医学项目在培训、笔记和文献中通常会采用“MEPS”（精神/情感/身体/精神）护理方法，但在大多数环境中，提供者和接受者的情感健康往往未得到妥善管理。这意味着大多数医疗专业人士所认为的对健康至关重要的25%的护理被忽视了。因此，心理学家和精神病医生常常被视为远离“医疗系统”，尽管情感健康被广泛认知为非常重要。医生、护士、辅助医疗专业人员、心理健康工作者及整个医疗团队都需要重视情感的调节，这是一切医疗领域基本护理的关键特征。本课程专注于沟通风格、情商的重要性，以及在任何个人或医疗环境中理解和管理痛苦情绪的价值。通过这种理解，可以将不健康的情绪转化为快乐的体验。 在本课程中，学生将学习如何关注自己和周围人的情感，以实现富有同情心的沟通。通过这种沟通，医疗专业人员与客户之间可以架起桥梁，提供最佳的医疗护理。学生将了解到自己的行为模式，这些模式往往是无意识的，通常是对他人的“反应”而非“回应”。无意识的偏见在转介、与其他医疗专业人员的沟通，甚至对客户/患者的护理中扮演着重要角色。当医疗从业者努力克服自己的偏见，并有意识地避免以自我中心的观点形成的模式行为时，真正的同情心才能为客户和医疗团队建立起来，从而为客户提供最佳护理。认识到自己的模式不仅改善了患者的体验，还改善了整个医疗团队的结果。本课程让所有学生（无论是医疗从业者还是其他领域）都能学习、识别并有意识地应用能够改善情绪、增加同情心并积极影响个人和专业环境健康结果的技能和工具。
Healthcare Professionals have an ethical responsibility to act with integrity, honesty and professionalism with their clients and with other healthcare team members. Medical programs regularly incorporate a"MEPS" (mental/emotional/physical/spiritual) approach to care in training, notes and literature, but often, emotional health is not regularly managed for the provider or the recipients of healthcare in most settings. This means that 25% of the care that most medical professionals believe is critical to health is being avoided. This is why psychologists and psychiatrists are often seen as far from the "medical system" yet emotional health is recognized as very important. Doctors, Nurses, Allied Health Care Professionals, Mental Health workers and the entire health care team needs to respect the tending of emotions as a key feature for basic healthcare in all fields. This course brings a focused attention to communication styles, emotional intelligence, and the value of understanding and managing painful emotions in any personal or healthcare setting. From this understanding, the transformation of unhealthy emotions into joyful experiences can be achieved.In this course, students will learn how to be sensitive to both their own emotions as well as the emotions of those around them for compassionate communication. Through such communication, bridges may be created between health care professionals and clients too in order to deliver the best possible healthcare.Students will learn how to be aware of their own conscious (or most often unconscious) patterns of behaviour which often involves REACTING to others, rather than RESPONDING to them. Unconscious biases play a huge role in referrals, communication with other healthcare professionals, and even in the care provided to a client/patient seeing any other healthcare practitioner(s). When healthcare practitioners work to overcome their own biases and consciously-avoid patterned behaviours that stem from an ego-centred perspective, true compassion for clients and the healthcare team may be established. This results in best care for clients served. Recognizing one's own patterns improves both the experience and the outcome for the patient and the entire healthcare team. This course allows any student (within healthcare or not) to learn, recognize, and mindfully apply the skills and tools that can improve mood, increase compassion, and positively effect health outcomes in both personal and professional settings.
