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所在平台: Udemy |
课程主页: https://www.udemy.com/course/emotional-intelligence-and-feedback/
课程评论：没有评论
课程名称：反馈：情商对于管理者和领导力的重要性 课程概述：在职场中，有些人对给予反馈感到非常不适，因此避而不谈；而有的人反馈方式过于强硬，令人感到冒犯或沮丧；还有一些人则为了不冒犯他人，表现得犹豫不决。本课程旨在帮助您学习如何在反馈中既能表现出坚定的态度，又能表现出友好的合作精神。它不仅适合那些在工作中需要纠正他人行为但又怕显得对抗或无礼的人，也适用于那些在进行员工评估或面对困难会话时感到不安的管理者。 您是否符合以下情况？ - 您需要纠正他人，但不想让自己看起来太强势或无礼。 - 您希望善意地指出问题而不损害人际关系。 - 您想克服自己在提供建设性反馈时的困难。 本课程将为您提供： - 给予反馈的理论知识及其重要性。 - 实用的技能和具体的表达方式，帮助您在处理反馈时做到既坚决又温和。 - 实际练习，以便您能够在会谈中预测并回应可能提出的问题。 - 避免常见的反馈陷阱，学习如何有效地评价他人而不使其产生防御心理。 通过本课程的学习与实践，您将在给予反馈时变得更加自信，并能够直言不讳地表达意见，同时还能得到他人的感激与支持。
Some people are so uncomfortable about giving feedback that they avoid it altogether. Others do it in a way which makes you feel offended, attacked, or demoralised. Still others in their effort not to give offence come across without conviction. The problem with feedback is how to be strong enough to be taken seriously yet friendly enough to win co-operation, how to be firm but fair, tough on the issue but soft on the person.Could this course be relevant for you?Yes if any of the following apply to you;-Sometimes in your job you have to correct people. But you don't like it in case you come across as confrontational, rude or disrespectful.You'd like to correct people firmly but politely.You feel uncomfortable doing other people's appraisals because don't like having to do the human resources aspect of managing people. Instead of improving your relationships they end up causing you stress. You may accept they've got to be done but don't feel at all comfortable doing them.Sometimes you have to be tough with people, but you're not confident you can do it without causing offence. You'd love to be able to be tough on the issue yet soft on the person.You want a diplomatic and tactful way to criticise people.You recognise that your interpersonal feedback has gone wrong when your criticism makes other people defensive.You want to develop your leadership skills and become more inspirational and encouragingYou don't like to praise too much in case other people might think you sound insincere or patronising.You hate to criticise because you don't know how to give critical feedback without antagonising.You don't enjoy confronting problems or having difficult conversations.You've were never taught how to give constructive feedback.You want to develop your management skills and communication skills so you can be better at performance management.You know that people need to be confronted from time to time, and they might benefit from tough, firm and clear feedback, but you're not at all confident how to do it safely.You want to be toughen up your management skills and not accept poor quality at work.You find it hard to talk about difficult subjects, or to confront difficult people.You really want to receive some good quality feedback, but don't know how to ask for it from the people from whom you need if they are not very good at giving it.Sometimes you want to be able to express strong feelings, express dissatisfaction or complain more successfully and you'd love to know if there is a diplomatic way of to do it that doesn't start a fight.You want to help people face hard truths.You want to be more generous with your praiseYou want to know more about emotional intelligence and how it can help you communicate more effectively with othersWhat does this course offerThis isn't just a set of academic lectures where you learn a few bits of dry theory. There is some theory. Most people like a little bit of it. We'll explore why giving feedback is difficult to do. And then we'll move on to what you're really here for which is that you'll get a very simple, clear and powerful skill set. I'll teach you exactly what to say, and how to say it to produce the effect you want. I'll explain in detail an emotionally intelligent method of giving feedback where you can be both kind to the person and tough on the issue. I'll include some exercises that you can practice in order to help you prepare for meetings where you'll be able to predict the kinds of things people might say so you can rehearse how best to respond in those situations.We'll cover;-How to praise without patronisingHow to criticise without attackingHow to confront others WITHOUT discouraging and putting them on the defensiveCommon feedback pitfalls to avoidTypical obstacles when providing good quality feedbackHow NOT to criticise if you want to motivate others to changeBy the end of the course, and with some skill and practice you can get to the stage where you'll be able to confidently "give it to people straight" without having to worry about whether the way you're putting it is going to ruffle their feathers. You'll even find that other people will be grateful for your attention because they'll find your insights so helpful and supportive.
