|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/eiq2-customer-service/
课程评论：没有评论
## EIQ2 - 携手共创客户增长与成功巅峰 本课程深入探讨了“合作伙伴关系”的核心概念，它指的是那些能够建立情感连接、促进客户在选择、获取、使用和参与产品、服务或理念过程中的活动。这些活动旨在提升和优化生活品质，重点关注提升价值、创造富足的考虑、态度、参与、投入、体验和关系。同理心和情商在此扮演着关键的连接角色，支持客户做出满足其期望和需求的决策。 **在本课程中，您将发现：** * **客户服务的基石：** 从情商的角度理解客户服务。 * **客户真正购买的是什么：** 揭示您从未见过的“独特销售主张”（USP）。 * **“魔法时刻”：** 创造让客户惊喜和难忘的体验。 * **同理心的力量：** 了解同理心如何驱动更牢固的客户关系。 * **“认知、喜爱、信任”原则：** 建立客户对品牌的信任基础。 * **卓越的客户忠诚度：** 掌握提升客户忠诚度的秘诀。 * **以及更多！** **客户服务在数字时代的重要性不容忽视。** 83% 的消费者认为优质的客户服务能让他们成为终身客户。客户满意度与商业成功息息相关，拥有快乐忠诚的客户是所有企业追求的目标。 **数据表明，客户服务至关重要：** * 95% 的客户依靠客户服务来建立品牌忠诚度。 * 76% 的客户在经历两次糟糕的客户服务体验后会选择离开。 **本次课程将引导您了解为什么客户服务如此重要，以及如何投入精力和资源以提升客户服务质量。** 立即报名，开启与客户共创成功之旅！
Partnering for success deals with the activities that emotionally bridge and facilitate selecting, obtaining, applying and engaging with ideas, services, and products that are perceived to enhance and optimize quality of life. This emphasizes consideration, attitude, engagement, involvement, experiences, and relationships that add value and create abundance. Empathy and Emotional Intelligence serve as the connecting pieces to support decision making that satisfies wants and desires at high levels.In this course, you will discover the Fundamentals of Customer service from the Emotional Intelligence perspective.Uncover:What Customers buyUSP as you've never seen it beforeMagic MomentsEmpathy as it drives better relationshipsThe 'Know, Like and Trust' principleSuperior loyaltyAnd much more...!If someone asked me about customer service in the digital age, I would say it is more important than ever. I don't think I'm exaggerating when I say that 83% consumers agree that great customer service will make them lifelong customers.To answer my question in the title of this article, YES. Customer service is still very important. The answer is simple: we all can go home now.In all honesty, customer satisfaction and business success are inextricably linked. This is why I am here to discuss whyit is important and how you can give it the love it needs. Who doesn't want happy and loyal customers?Is Customer Service Still Important? What the Data SaysThis is a gentle reminder to stop prioritizing customer service over other areas in your business.Ninety-five percent of customers rely on customer service to build brand loyalty. What about the other 10%? They might not have had a bad experience enough to make them want the hills.Perhaps they will let one bad experience go. 76% are unhappy with a business for having two bad experiences. This is why customer service matters so much.Enrol today!
