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所在平台: Udemy |
课程主页: https://www.udemy.com/course/einstein-bots/
课程评论：没有评论
**课程名称：** 在Salesforce上使用Einstein Bots构建聊天机器人 **课程概述：** 本课程将教您如何在Salesforce平台上使用Einstein Bots直接构建聊天机器人。Einstein Bot Builder提供了一个易于使用的图形界面，可以在几小时内创建一个功能齐全的机器人。本课程侧重于设置一个基础聊天机器人，以满足小型企业在联络中心提高转出率和自助服务的需求。 **您将学到：** * 如何设置和准备您的组织以支持Einstein Bots * 如何教会您的机器人回答基本的客户常见问题 * 添加自然语言处理（NLP），使您的机器人能深入理解用户的意图 * 如何集成Flows和Apex Code来执行Salesforce内的自定义业务逻辑 * 随着机器人的扩展，维护和优化机器人的策略 * 以及更多…… **先决条件：** 本课程专注于使用无代码声明式解决方案来启动您的机器人，因此您不需要了解Apex编程。 **主要优势：** 借助Einstein Bots，您可以直接访问组织内现有的所有对象和数据，无需第三方集成。是时候通过Einstein Bots将您的联络中心带入21世纪了！ **学习环境：** 本课程使用免费的开发者版组织进行开发。您的公司组织可能需要额外的许可才能在生产组织中启用Einstein Bots。请联系您的Salesforce AE了解更多关于许可条款的信息。
This course will teach you how to build chatbots directly on the Salesforce Platform using Einstein Bots. The Einstein Bot Builder provides a very easy to use graphical interface to create a full-fledged bot in a matter of just a few hours. This course focuses on setting up a basic chatbot to meet the needs of a small business looking to increase deflection and self-service in the contact center.You will learn the following:How to set up and prepare your org for Einstein BotsHow to teach your bot to answer basic customer FAQsAdd Natural Language Processing (NLP) to have your bot deeply understand what your users are sayingIncorporate Flows and Apex Code to execute custom business logic within SalesforceStrategies to maintain and optimize your bot as it scalesAnd much more...You do not need to know how to write Apex for this course, as it is focused on using no-code declarative solutions to get your bot off the ground. With Einstein Bots, you can tap into all of the existing objects and data you have in your org without any third party integrations. It's time to take your contact center into the 21st century with Einstein Bots!This course uses a free developer edition org to develop in. Your company's org may require additional licensing to enable Einstein Bots within your production org. Contact your Salesforce AE for more information on licensing terms.
